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Debt Strategy and Performance AnalystCentrica · Leicester
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Debt Strategy and Performance Analyst

🗓️ Posted 2026-10-03 Leicester Hybrid Banking Financial Services
💰 Salary Not shared 📊 Market 2,916 GBP–4,166 GBP/mo

About the Company

Join us, be part of more. We're so much more than an energy company. We're a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn't rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That's why working here is MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it. About your team: At British Gas, our mission is to sell it and mend it. We've been powering the UK's homes and businesses for over 200 years - but supplying energy is just part of what we do. We're making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we're making it cheaper and easier for our customers to reduce their carbon-footprint. Working as part of the End-to-End Debt Strategy & Performance team you will play a key role in shaping debt performance across British Gas Business. Using data-driven insight, you'll help monitor, analyse and optimise debt outcomes, supporting everything from debt prevention and cash collection to operational efficiency and commercial performance. As a Debt Strategy and Performance Analyst , you'll turn complex data into actionable reco

Responsibilities

  • ● Performance Insights and Analytical Investigations
  • ● Monitor end-to-end debt performance across assigned areas of responsibility; identifying trends, risks and opportunities across debt, recoveries & business initiatives
  • ● Produce and maintain regular reporting and management information packs
  • ● Track performance against goals, forecasts and business cases
  • ● Analyse operational and commercial performance drivers to identify root causes and improvement opportunities
  • ● Identify opportunities to increase operational efficiency and customer outcomes.
  • ● Translate complex data into meaningful insights with actionable recommendations.
  • ● Strategy and Optimisation
  • ● Support the development and impact assessment of debt strategies, business cases and treatment approaches
  • ● Provide evidence-based recommendations to support strategic decision making.
  • ● Model potential performance impacts of proposed changes and initiatives
  • ● Support the implementation of initiatives, defining processes, testing and tangible KPIs to monitor success
  • ● Assess the effectiveness of Business Initiatives deployed, measuring performance and ensuring expected outcomes & benefits are achieved
  • ● Identify opportunities for process simplification and efficiency improvement
  • ● Insight, Governance and Reporting
  • ● Develop and maintain reporting suites, dashboards and KPIs frameworks to monitor performance.
  • ● Produce meaningful management information that supports decision making and prioritisation.
  • ● Present findings and recommendations to stakeholders in a clear and actionable manner
  • ● Assist in ensuring recovery activities are delivered in line with business policies and governance requirements.
  • ● Maintain documentation relating to initiatives, assumptions, methodologies and benefits tracking