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Revenue Protection Performance ManagerCentrica · Flexible
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Centrica

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Revenue Protection Performance Manager

🗓️ Posted 2026-10-17 Flexible Hybrid Banking Financial Services
💰 Salary Not shared 📊 Market 3,500 GBP–5,000 GBP/mo

About the Company

Join us, be part of more. We're so much more than an energy company. We're a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn't rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That's why working here is MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it. About your team: At British Gas, our mission is to sell it and mend it. We've been powering the UK's homes and businesses for over 200 years - but supplying energy is just part of what we do. We're making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we're making it cheaper and easier for our customers to reduce their carbon-footprint. As a Revenue Protection Performance Manager you will lead the development and continuous improvement of our approach to energy theft detection and Revenue Protection field performance.

Responsibilities

  • ● efficiency and field effectiveness, ensuring Revenue Protection activity delivers strong customer, regulatory and commercial outcomes.
  • ● Through expert leadership, collaboration and constructive challenge, you will strengthen Revenue Protection capability, embed best practice and help drive the organisation towards industry-leading performance.
  • ● Flexible/Homebased
  • ● Accountabilities:
  • ● Lead the continuous improvement of Revenue Protection investigation and detection performance.
  • ● Develop and implement approaches that improve theft detection conversion, field efficiency and commercial outcomes whilst maintaining customer, safety and regulatory standards.
  • ● Use operational, commercial and performance data to identify opportunities, understand performance drivers and translate insight into practical field improvements.
  • ● Define and monitor key performance indicators across the end-to-end Revenue Protection process, ensuring performance is understood and improvement activity is focused in the right areas.
  • ● Act as a Revenue Protection subject matter expert, strengthening organisational knowledge and supporting operational teams in making effective investigation and field decisions.
  • ● Develop and embed Revenue Protection best practice, ensuring field colleagues have the knowledge, processes and tools required to maximise detection effectiveness.
  • ● Identify capability and knowledge gaps and work with operational leaders to develop sustainable solutions that improve Revenue Protection expertise.
  • ● Build external industry relationships to understand emerging practice, benchmark performance and identify opportunities to strengthen our approach.
  • ● Drive performance against relevant industry incentive arrangements and support the ambition to achieve industry-leading performance.
  • ● Work collaboratively with operational teams to improve conversion, productivity and efficiency while ensuring activity remains commercially effective.
  • ● Identify and challenge existing practices where opportunities exist to improve customer, operational or commercial outcomes.
  • ● Drive effective use of systems, technology and data to improve decision-making, field effectiveness and performance visibility.
  • ● Support the development and implementation of changes to processes, systems and ways of working that improve Revenue Protection performance.
  • ● Key Stakeholders and Working Relationships
  • ● Build strong relationships across Revenue Protection, field operations, performance, commercial and supporting business teams to identify opportunities and remove barriers to improved performance.
  • ● Develop effective relationships with industry partners, service providers and external stakeholders to share best practice, strengthen organisational knowledge and support industry-leading Revenue Protection delivery.
Credential Requirements for United Kingdom
🔴

ICAEW ACA or ACCA Qualification

ICAEW / ACCA

Must have to work
Cost: GBP 2,000–5,000 Timeline: 3–5 years

For audit roles only