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Customer Care & Warranty Specialist F&T - Wacol QLDBunnings · Wacol F&T
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Bunnings

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Customer Care & Warranty Specialist F&T - Wacol QLD

✓ This company has sponsored visas before. The posting doesn't say so, but it's still worth applying.

🗓️ Posted 2026-09-01 Wacol F&T Full-time Hybrid Customer Service Call Centre
💰 Salary Not shared 📊 Market A$4,500–A$5,800/mo

About the Company

We are the leading retailer of home improvement and outdoor living products in Australia & New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Our ambition is to provide our customers with the widest range of home improvement products in accordance with our lowest prices policy, backed with the best service. Our social media community standards can be found here: https://www.bunnings.com.au/policies/community-standards Retail Specialties: Retail, Trade, Commercial, Technology, Data and Analytics, Supply Chain, Merchandising, Finance

About the Role

Turn complex customer challenges into practical solutions that make a real difference for builders and their projects. As our Customer Care & Warranty Specialist, you'll be a trusted point of contact for Frame & Truss customers, taking ownership of enquiries, complaints and warranty matters from the first conversation through to resolution. You'll bring customers and internal specialists together, keep actions moving and make sure everyone has clear, timely information along the way. This is an opportunity to build valuable knowledge across customer care, technical support, manufacturing and construction while improving the experience we provide. With A million ways to make an impact, your work will help strengthen customer relationships, support repeat business and shape better ways of working. You enjoy bringing order to busy situations and helping people find a way forward. You listen carefully, communicate clearly and stay composed when an issue requires persistence or several teams to resolve. You'll join a collaborative group that values practical thinking, shared accountability and open communication. You'll work independently when needed, but you won't solve challenges alone. Success comes from bringing the right people together, asking g

Responsibilities

  • ● Build trusted relationships with builders and become a reliable contact for their Frame & Truss enquiries
  • ● Manage customer concerns and warranty claims through to a practical, timely outcome
  • ● Coordinate with Technical, Production, Scheduling, Dispatch, Sales and Account Management teams to resolve building and structural issues
  • ● Arrange rectification work, site inspections and site measurements when needed
  • ● Keep customers informed with clear updates, realistic expectations and consistent follow-up
  • ● Maintain accurate records across customer management and Frame & Truss systems
  • ● Coordinate purchase orders, approved credits, back-charge agreements and claim administration
  • ● Monitor open actions and commitments, helping teams stay accountable for delivery
  • ● Share useful insights on customer activity, response times and resolution outcomes
  • ● Identify improvements that make customer communication and service delivery simpler and more effective
  • ● Contribute to a safe workplace by speaking up, reporting hazards and following safe work practices

Benefits

  • ● Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few
  • ● Free standard OnePass membership
  • ● Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
  • ● 12 weeks paid parental leave, regardless of gender
  • ● Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities
  • ● We're genuinely invested in your career and no matter where you start with us, that pathway is yours to build