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Customer Service Team Member - Cafe
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Customer Service Call Centre
💰 Salary Not shared
📊 Market A$3,500–A$4,500/mo (A$42,000–A$54,000/yr)
About the Company
We are the leading retailer of home improvement and outdoor living products in Australia & New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Our ambition is to provide our customers with the widest range of home improvement products in accordance with our lowest prices policy, backed with the best service. Our social media community standards can be found here: https://www.bunnings.com.au/policies/community-standards Retail Specialties: Retail, Trade, Commercial, Technology, Data and Analytics, Supply Chain, Merchandising, Finance
About the Role
This is a full time role for candidates that have availability during the hours the store is open. Our team members are the face of Bunnings, always ready to give it a red-hot go They provide friendly and helpful service to everyone who walks through our doors, ensuring every experience counts. When customers visit us, they are greeted by passionate team members eager to offer tools and advice to turn any D.I.Y. dream into a reality. Whether it's finding the right product or sharing expert tips, our team is here to help every step of the way.
Responsibilities
- ● Running day-to-day Café operations smoothly
- ● Understanding of hygiene standards, temperature control and safe food handling
- ● Barista experience
- ● Manage stock efficiently while keeping the workspace clean and tidy
- ● Serve customers, Tradies and Team Members with a smile
Requirements
- ● A genuine passion for customer experience with energy and enthusiasm
- ● To be able to approach, connect and confidently interact with customers
- ● An enthusiasm for learning about products and services and the readiness to lend a hand across different areas of the store
- ● To act with integrity, be safe and do your best
- ● The availability to work flexible hours (including late nights, early mornings and weekends)
Benefits
- ● Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few
- ● Free standard OnePass membership
- ● Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
- ● 12 weeks paid parental leave, regardless of gender
- ● Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities
- ● An adult pay rate for 18 years of age and above at 28.64 per hour for this role
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