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Customer Service Team Member (Special Orders)
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Customer Service Call Centre
💰 Salary Not shared
📊 Market A$3,500–A$4,500/mo (A$42,000–A$54,000/yr)
About the Company
Our team members are the face of Bunnings, always ready to give it a red-hot go They provide friendly and helpful service to everyone who walks through our doors, ensuring every experience counts. When customers visit us, they are greeted by passionate team members eager to offer tools and advice to turn any D.I.Y. dream into a reality. Whether it's finding the right product or sharing expert tips, our team is here to help every step of the way.
About the Job
Support customers with special order enquiries by coordinating product requests, supplier communications, and order fulfilment to ensure a smooth customer experience. We're looking for team members who are passionate about helping others and eager to learn and grow. Whether you have a green thumb, are into D.I.Y., looking for your first retail role, or even considering a career change, we would love to hear from you
Role & Responsibilities
- ● Provide our customers with the best experience across the store
- ● Manage stock efficiently while keeping the workspace clean and tidy
- ● Serve customers with a smile at our checkout registers
Requirements
Education
- ● To be able to approach, connect and confidently interact with customers
- ● To act with integrity, be safe and do your best
Experience
- ● A genuine passion for customer experience with energy and enthusiasm
Skills
- ● An enthusiasm for learning about products and services and the readiness to lend a hand across different areas of the store
- ● The availability to work flexible hours (including late nights, early mornings and weekends)
Benefits
- ● Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few
- ● Free standard OnePass membership
- ● Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
- ● 12 weeks paid parental leave, regardless of gender
- ● Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities
- ● We're genuinely invested in your career and no matter where you start with us, that pathway is yours to build
- ● We provide an adult pay rate for 18 years of age and above at 28.64 per hour for this role
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