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Customer Service Team Member - Trade Specialist
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Customer Service Call Centre
💰 Salary Not shared
📊 Market A$4,500–A$5,500/mo (A$54,000–A$66,000/yr)
About the Company
We love the diversity across our teams, brought together in an inclusive culture guided by our values.
About the Role
Joining Bunnings as a Trade Specialist, you'll bring your knowledge, passion and enthusiasm to provide the best experience to our trade customers. You'll have the chance to develop skills in relationship building, high-volume inventory management and logistics, while playing a crucial role in contributing to your warehouse's commercial growth. You'll handle a diverse client portfolio, including residential builders, carpenters, plumbers, electricians, and more.
Responsibilities
- ● Provide our customers with the best experience, with a focus on trade products
- ● Be responsible for our customer management and quoting systems
- ● Generate future sales leads and maintain relationships within your local area and local organisations
- ● Work as part of a supportive and inclusive team that makes a difference in the community and has fun along the way
Requirements
- ● Previous experience in a customer service and administrative based role is desirable
- ● Good computer literacy and the ability to learn new systems including emails, quoting and CRMs
- ● To be detail oriented with a professional approach
- ● Confidence to reach out to, connect with, and communicate with customers
- ● Genuine interest in trade products and an eagerness to learn more about products and services
- ● To act with integrity, be safe and do your best
Benefits
- ● Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few
- ● Free standard OnePass membership
- ● Access to over 100 exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
- ● 12 weeks paid parental leave, regardless of gender
- ● Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities
- ● We're genuinely invested in your career and no matter where you start with us, that pathway is yours to build
- ● An adult pay rate for 18 years of age and above at 30.74 per hour for this role
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