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Customer Service Team Member - Trade Yard
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Customer Service Call Centre
💰 Salary Not shared
📊 Market A$4,500–A$5,500/mo (A$54,000–A$66,000/yr)
About the Company
We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. Join us in shaping a workplace that celebrates all voices, perspectives, and contributions and reflects the communities we serve across Aotearoa. We value te reo Māori and tikanga Māori, and we respect the whenua we do business on.
About the Role
Our Trade Centres provide a delivery and pick up solution for key building lines, offering our commercial customers a service, delivering bulk quantities of stock to work sites. We partner with our commercial customers, helping them manage their project with a 'whole of build' solution. We stock a select number of core builders' lines, that allows our customers to build from the slab up. Everything from timber, insulation, cladding, windows, doors and appliances. Our Trade Centres take the pick/pack and delivery of these bulk products out of our store environment which allows our stores to focus on giving the best customer experience and supporting other trades.
Responsibilities
- ● Provide friendly and helpful service to our customers, which include builders and trade specialists
- ● Merchandise and replenish products
- ● Pick and pack customer orders
- ● Organise deliveries and ensure customer orders are dispatched in full and on time
- ● Load and unload products on delivery trucks
Requirements
- ● A genuine passion for customer service
- ● An ability to work in and contribute to a team
- ● Accuracy and attention to detail
- ● Open communication style
- ● A current forklift licence is preferable, however not essential
Benefits
- ● Team discount at Bunnings and other Wesfarmers brands including Kmart
- ● Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
- ● 12 weeks paid parental leave, regardless of gender
- ● Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities
- ● We're genuinely invested in your career and no matter where you start with us, that pathway is yours to build
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