Team Leader Housekeeping

About the Company

Responsibilities

• ● Bolton Clarke Group one of Australia's largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally. Bolton Clarke Residential group now has 88 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.
• ● About the Opportunity
• ● As a Team Leader Housekeeping you will lead the day-to-day operations of our housekeeping and laundry services, ensuring a safe, efficient, and high-quality environment for residents, visitors, and team members. You will play a key role in maintaining exceptional cleaning and laundry standards while ensuring compliance with legislative requirements and Australian Standards for Laundry and Cleaning Practices.
• ● Working closely with residents, staff, and stakeholders, you will drive service excellence, support continuous improvement initiatives, and foster a positive and safety-focused team culture. Key Responsibilities
• ● Lead, supervise, and support the daily activities of the housekeeping and laundry team.
• ● Ensure all cleaning and laundry services meet compliance, quality, and accreditation requirements.
• ● Manage departmental budgets, including labour, cleaning, and laundry costs, ensuring budget targets and rostered hours are achieved.
• ● Oversee the ordering, delivery, inventory control, and storage of housekeeping supplies and equipment.
• ● Build positive relationships with residents and resident committees, responding to feedback and resolving concerns promptly and professionally.
• ● Identify and implement opportunities to improve operational processes, efficiency, and service delivery.
• ● Promote and lead compliance with Bolton Clarke's Occupational Health, Safety and Environmental (OHS&E) policies and objectives.
• ● Monitor performance and maintain high standards of customer service, cleanliness, and presentation across the site. About You To be successful in this role, you will bring:
• ● Demonstrated experience in a commercial housekeeping, hotel services, or cleaning leadership role.
• ● Strong organisational and people management skills, with the ability to lead and motivate a team.
• ● Excellent communication and interpersonal skills, with the ability to engage effectively with residents, families, and colleagues.
• ● Proven ability to work independently while contributing positively to a collaborative team environment.
• ● A proactive approach to problem-solving and continuous improvement.
• ● Evidence of Australian working rights.
• ● Complete a National Police Check and or a NDIS Workers Check (or willingness to obtain) prior to commencement
• ● About this location: Glasshouse Views is located in Beerwah a charming town in the Sunshine Coast Hinterland, surrounded by the majestic Glass House Mountains