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Director of OperationsBolton Clarke · 2 Locations
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Bolton Clarke

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Director of Operations

🗓️ Posted 2026-08-29 2 Locations Full-time Hybrid Healthcare Medical
💰 Salary Not shared 📊 Market A$10,833–A$15,000/mo

About the Company

Bolton Clarke Group one of Australia's largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally. Bolton Clarke Residential group now has 88 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.

Responsibilities

  • ● Lead all operational, customer, workforce, quality and financial outcomes across an assigned regional portfolio
  • ● Lead, develop and coach Operations Managers and regional leadership teams
  • ● Drive performance against service delivery, workforce, customer, quality and financial KPIs
  • ● Maintain accountability for regional budget performance and financial sustainability
  • ● Drive workforce productivity, utilisation, service growth and operational efficiency initiatives
  • ● Lead regional implementation of strategic projects, operational improvements and organisational change initiatives
  • ● Ensure services are delivered safely and in line with regulatory, funding and contractual requirements
  • ● Build strong relationships with customers, government stakeholders, community partners and sector networks
  • ● Partner with Commercial, Finance, Workforce, Quality and People & Culture teams to deliver improved business outcomes
  • ● Foster a culture of accountability, operational excellence and continuous improvement

Requirements

  • ● You'll be a proven executive or senior operational leader who thrives in large, complex service environments and is passionate about delivering meaningful outcomes for customers, employees and communities.
  • ● You'll likely bring experience in:
  • ● Senior operational leadership within aged care, healthcare, community services or another complex multi-site service environment
  • ● Leading large geographically dispersed workforces and service delivery operations
  • ● Operational performance management, workforce optimisation and customer outcomes
  • ● Managing significant budgets and delivering strong financial performance
  • ● Leading business transformation, operating model change and continuous improvement initiatives
  • ● Building high-performing leadership teams and creating accountability-driven cultures
  • ● Influencing and collaborating with executive stakeholders across large organisations
  • ● Navigating regulated environments with strong governance, quality and compliance requirements
  • ● Importantly, you will mirror our values of Be Kind; Listen; Be Curious; Always safe; and Always together in all aspects of your work.
  • ● About this location:
  • ● A new opportunity is now available to join Bolton Clarke, Home & Community Support team.
  • ● Why Work For Bolton Clarke:
  • ● Excellent work/life balance with shifts that suit your personal needs
  • ● A caring team environment with strong clinical and allied health support
  • ● Career progression and development opportunities
  • ● Generous salary packaging and not-for-profit tax benefits - claim up to 18,550 tax free
  • ● Private health insurance and gym discounts
  • ● An Employee Assistance Program for staff and family