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Tech Support EngineerAVEVA · Lake Forest, California, United States of America
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AVEVA

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Tech Support Engineer

🗓️ Posted 2026-09-03 Lake Forest, California, United States of America Hybrid ICT
💰 Salary 6,867 GBP–11,442 GBP/mo (82,400 GBP–137,300 GBP/yr) 📊 Market NA

About the Company

AVEVA is creating software trusted by over 90% of leading industrial companies. Salary Range: 82,400.00 - 137,300.00 This pay range represents the minimum and maximum compensation that the position offers, and final compensation can vary within the range depending on work location, job experience, skills, and relevant educational attainment and/or training. Position: Tech Support Engineer Location: Lake Forest, California Employment type: Full-time regular- Hybrid

Responsibilities

  • ● As a CoE Support Engineer, your role will be to:
  • ● Ensure the reliability and performance of client applications while addressing any potential technical issues.
  • ● Support Application Engineers with technical difficulties during new site commissioning, system upgrades, and expansions.
  • ● Collaborate effectively with our global R&D Solution team to manage issue escalations.
  • ● Develop and recommend corrective measures for technical application issues identified in the field or in-house.
  • ● Solve technical problems from end customers, application engineers, and engineering teams.
  • ● Document and disseminate knowledge through the creation of KB articles concerning technical issues and their resolutions.

Requirements

  • ● Bachelor's degree in electrical engineering, Power Systems, Computer Science, or equivalent
  • ● Manufacturing Execution System (MES) experience including Operation, Performance, and Quality aspects.
  • ● Technical expertise in HMI or SCADA troubleshooting.
  • ● Proficiency in software and database troubleshooting, diagnosis, and problem-solving.
  • ● Exceptional interpersonal skills and team-oriented mentality.
  • ● Self-motivated, proactive, and customer-focused with a positive attitude.
  • ● Ability to learn quickly and be inquisitive.
  • ● Excellent written and oral communication skills.
  • ● Comfortable working in a fast-paced, dynamic environment.
  • ● Capability to interact effectively with people from diverse technical backgrounds.
  • ● Availability for occasional travel to various customer sites regionally and worldwide.
  • ● Proficiency in VB.NET, C, HTML5 coding
  • ● Familiarity with AVEVA products, especially System Platform, Historian, and InTouch
  • ● Basic understanding of control systems and PLC
  • ● We celebrate and reward employees for being straightforward, open, passionate, and challenging the status quo. We prioritize diversity and inclusion, welcoming all individuals and fostering an inclusive culture. If you have a passion for success - on the job and beyond - we would love to hear from you. Experience what it's like to work for AVEVA.
  • ● USA Benefits include:
  • ● Flex work hours, 20 days PTO rising to 25 with service, three paid volunteering days, primary and secondary parental leave, well-being support, medical, dental, vision, and 401K.
  • ● It's possible we're hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.
  • ● Find out more: aveva.com/en/about/careers/benefits/
  • ● Hybrid working