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IT SpecialistAVEVA · Houston, Texas, United States of America
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AVEVA

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IT Specialist

🗓️ Posted 2026-10-01 Houston, Texas, United States of America Hybrid ICT
💰 Salary 5,083 GBP–8,483 GBP/mo (61,000 GBP–101,800 GBP/yr) 📊 Market 4,500 GBP–7,500 GBP/mo

About the Company

AVEVA is creating software trusted by over 90% of leading industrial companies. Salary Range: 61,000.00 - 101,800.00 This pay range represents the minimum and maximum compensation that the position offers, and final compensation can vary within the range depending on work location, job experience, skills, and relevant educational attainment and/or training. Job Title: End User Services Engineer Location: Houston, Texas, USA As an End User Services Engineer, you will provide responsive, high-quality technology support to colleagues working in the Houston office and remotely. You will be part of a collaborative regional and global IT team committed to creating an excellent end-user experience. This role combines hands-on technical support, customer service, teamwork and continuous improvement. You will help keep employees productive, meeting spaces operational and local technology secure and reliable.

Responsibilities

  • ● Manage incidents and service requests through ServiceNow.
  • ● Support employee onboarding, departures, computer replacements and IT inventory.
  • ● Troubleshoot Windows, macOS, Microsoft 365, account, mobile-device and endpoint-management issues.
  • ● Support meeting-room technology and coordinate equipment health checks with the unified communications and network teams.
  • ● Assist with major incidents, technology changes and critical out-of-hours site work when required.

Requirements

  • ● At least five years of IT support or End User Services experience in a corporate environment.
  • ● Strong knowledge of Windows 10/11, Microsoft 365 and Entra ID/Active Directory.
  • ● Ability to support iOS and Android smartphones and tablets.
  • ● Desired skills
  • ● Strong communication and customer-service skills, with the ability to support colleagues at every level of the organization.
  • ● A collaborative and culturally aware approach that builds trust across regional and global teams.
  • ● Curiosity and initiative to automate manual processes, improve workflows and create measurable business impact.
  • ● Our global team of more than 300 IT professionals is responsible for the systems and platforms that keep AVEVA running. By empowering our colleagues and ensuring the smooth operation of the company, we help keep the business healthy and productivity high. We also provide key support for global transformation and modernization initiatives.
  • ● We pride ourselves on a collaborative, inclusive and authentic culture that provides autonomy while ensuring that support and guidance are always available. We respect the differences each team member brings and seek to include those perspectives when developing solutions for our business functions. The team's energy and sense of purpose are evident, and you will feel part of something special from your first day.
  • ● Find out more: https://www.aveva.com/en/about/careers/
  • ● has context menu
  • ● USA Benefits include:
  • ● Flex work hours, 20 days PTO rising to 25 with service, three paid volunteering days, primary and secondary parental leave, well-being support, medical, dental, vision, and 401K.
  • ● It's possible we're hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.
  • ● Find out more: aveva.com/en/about/careers/benefits/
  • ● Hybrid working
  • ● We work in a hybrid way at AVEVA. Most roles are based at a local AVEVA office, with an expectation of being on-site 50% of your working hours to support collaboration and connection. Some positions are fully office-based depending on the nature of the work, and certain roles that support specific customers or markets may be remote. The working arrangement for this position will be confirmed during the hiring process.
  • ● Hiring process
  • ● Interested Great Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.
  • ● Find out more: aveva.com/en/about/careers/hiring-process