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Tech Support Engineer
ICT
Company shared salary
NA
Market rate
6,867 GBP–11,442 GBP/mo (82,400 GBP–137,300 GBP/yr)
Based on similar roles (title + domain + location).
About the Company
AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably. We're the first software business in the world to have our sustainability targets validated by the SBTi, and we've been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We've also recently been named as one of the world's most innovative companies. If you're a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you Find out more at AVEVA Careers . For more information about our privacy policy and how to manage cookies, visit our Privacy Policy . Job Title: Tech Support Engineer Location: Cairo, Egypt - Hybrid (50% working time at the office) Employment Type: Full Time, permanent The job
Responsibilities
- ● gion, providing the essential post-sales product support, training, consultancy, and implementation for AVEVA applications.
- ● You will be accountable for delivery of professional services to customers, either internally or externally, and may be required to travel at short notice as a representative of the company wherever necessary to deliver services.
- ● Provides routine first line product support as required to customers in the region, under guidance from more senior members of the team
- ● Promptly address and resolve customer complaints or technical issues, with guidance and escalation if necessary
- ● Provides high quality, specialist product training in both AVEVA training centres and at customer locations
- ● Contributes to the delivery of deployment and configuration services to AVEVA's customers
- ● Works with members of the technical team and technical managers to help develop scopes of work and proposals for consulting and customisation services
- ● Develops technical skills within their primary domain and into other AVEVA product areas to assist in the growth of the technical team in the region
- ● Provides industry specific consultancy, based upon related experiences to aid other members of the team to achieve successful product positioning.
- ● Provides pre-sales support as required by line management. See Technical Sales job descriptions for details of pre-sales support activities.
- ● Desired skills
- ● Strong customer service skills
- ● An aptitude for delivering training and/or some experience in delivering customer focused technical training
- ● Associate's or Bachelor's degree (or equivalent experience) in a relevant engineering discipline.
- ● Good problem-solving skills
- ● The ability to manage and handle multiple commitments simultaneously
- ● Knowledge of AVEVA Product E3D.
- ● Willingness to Travel extensively (potential worldwide) to perform consultancy Tasks.
- ● Commercial at AVEVA
- ● Our Commercial team, comprised of over 2,000 dedicated colleagues, is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales, support, success managers, and business operations, everyone shares a common goal: to deeply understand our customers' needs and deliver tailored solutions.
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