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Global Mobility Team Leader
Human Resources Recruitment
💰 Salary Not shared
📊 Market A$100,000–A$180,000/mo (A$1,200,000–A$2,160,000/yr)
About the Company
At Aurecon we see the future through a very different lens. Innovation, eminence and digital are at the heart of everything we do. Diversity is at the core of everything we do. We work together to create a culture based on respect, trust and inclusiveness. Our differences are what fuel our creativity. We embrace flexible working and are always open to discussing your individual needs so that you get to create your own experience with us.
About the Role
The Global Mobility Team Leader is responsible for leading the operational delivery of Aurecon's global mobility services, ensuring a compliant, efficient and employee-focused experience across all assignment and relocation types. The role leads and develops the Shared Services Mobility team, manages operational risk and service performance, and works in partnership with the Head of Total Rewards and Mobility, People Services and key business stakeholders to implement Aurecon's global mobility strategy, framework and policies.
Responsibilities
- ● Lead the end-to-end operational delivery of global mobility services across Aurecon's geographies, including immigration, international assignments, relocations and transfers.
- ● Ensure service and quality issues are addressed promptly and oversee operational reporting and process implementation.
- ● Advocate Aurecon's Global Mobility Framework and policies and ensure consistent application of mobility processes and service standards.
- ● Plan resources, capability and capacity to meet stakeholder requirements and maintain service continuity.
- ● Make operational decisions within delegated authority and escalate material policy, compliance, financial or employee-relations risks appropriately.
- ● Maintain effective operational controls, case governance, documentation and audit readiness across mobility processes.
- ● Identify emerging operational risks and implement appropriate mitigation and contingency plans.
- ● Lead the resolution of complex or escalated mobility cases involving immigration, taxation, payroll, employment, relocation and cross-border compliance.
- ● Provide practical mobility advice to People leaders, People Business Partners, Talent Acquisition, Payroll and business stakeholders.
- ● Balance employee experience, business requirements, cost and compliance when recommending solutions.
- ● Maintain a high level of customer service and provide guidance to resolve escalated or complex issues.
- ● Drive continuous improvement through process optimisation, data management, standardisation and automation initiatives.
- ● Establish and monitor service measures, including case volumes, cycle times, service quality, compliance, employee experience and vendor performance.
- ● Use mobility data and insights to identify risks, capacity requirements and opportunities for improvement.
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