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Senior IT CRM Product Owner, US OncologyAstraZeneca · US - Gaithersburg - MD
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AstraZeneca

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Senior IT CRM Product Owner, US Oncology

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🗓️ Posted 2026-10-06 US - Gaithersburg - MD Full-time Hybrid ICT
💰 Salary Not shared 📊 Market 8,333 GBP–12,500 GBP/mo

About the Company

ities are available to all applicants and employees. In furtherance of that mission, we welcome and consider applications from all qualified candidates, regardless of their protected characteristics. If you have a disability or special need that requires accommodation, please complete the corresponding section in the application form.

About the Role

We are seeking a visionary Senior CRM Product Owner to spearhead the digital transformation of our U.S. Oncology customer engagement ecosystem. This high-impact role sits at the intersection of life sciences and cutting-edge technology. You will lead the activation of the Salesforce Life Science Cloud suite and modernize our integration landscape to create a seamless, data-driven experience for healthcare providers and patients. As the bridge between global innovation and local execution, you will partner with global product teams to adapt core platforms into high-performing, U.S.-specific solutions, ensuring life-saving oncology treatments reach the right patients at the right time Key Responsibilities Platform Activation & Innovation Lead the technical implementation and optimization of Salesforce Life Science Cloud, Marketing Cloud, and Data Cloud . Pioneer the deployment of Agentforce to automate customer interactions and enhance field force productivity through autonomous agents. Translate complex U.S. OBU business requirements (e.g., sample management, patient services, physician targeting) into scalable technical architectures and reference designs. AI-Driven Omnichannel Orchestration: Design and drive the technical strategy for omnichannel orchestration across Salesforce Life Science Cloud and Marketing Cloud . Leverage Data Cloud as the "intelligent brain" to enable real-time, closed-loop engagement. You will be responsible for ensuring that

Responsibilities

  • ● alesforce tools to drive patient impact at scale. You'll shape the technical foundation of a modern, data-driven engagement ecosystem and see your work translate directly into better outcomes for the oncology community.
  • ● Date Posted 05-Oct-2026
  • ● Closing Date

Requirements

  • ● Bachelor's degree preferably in computer science, Information Technology, or a related field.
  • ● + years of overall experience preferably in CRM or related Customer Engagement processes.
  • ● Stakeholder Influence
  • ● Proven ability to influence and align senior stakeholders across both Business and IT. You must be able to translate complex technical trade-offs into strategic business value and negotiate priorities between U.S. commercial leaders and Global IT product owners.
  • ● Omnichannel Mastery
  • ● Expert-level understanding of closed-loop marketing and omnichannel orchestration . Proven ability to architect solutions where CRM activities and digital triggers (email, web, social) are synchronized via a central AI/data engine.
  • ● Salesforce Ecosystem
  • ● Proven track record managing Veeva CRM or Salesforce Life Science Cloud suite. Deep expertise in Salesforce Data Cloud and Marketing Cloud .
  • ● Integration Design
  • ● Mastery of RESTful API design, Event-Driven Architecture (EDA) , and asynchronous messaging patterns using tools like Kafka or MuleSoft . Experience managing complex data pipelines and ETL/ELT processes, specifically ensuring data integrity across disparate clinical and commercial sources.
  • ● Agile Leadership
  • ● Proven ability to lead Scrum/Kanban squads, manage technical debt, and drive a DevSecOps culture (CI/CD pipelines, GitFlow, Automated Testing).
  • ● Preferred Skills
  • ● Hands-on experience or certifications in Salesforce Agentforce or building autonomous agents using Large Language Models (LLMs) and RAG (Retrieval-Augmented Generation).
  • ● Domain Knowledge
  • ● Deep understanding of U.S. Oncology (HIPAA, claims data, EHR models, and regulatory considerations).
  • ● Cloud Architecture
  • ● Proficiency in AWS or Azure cloud services, specifically for serverless computing (Lambda/Functions) or data warehousing (Snowflake).
  • ● Vendor Management
  • ● What You'll Achieve in Your First 12 Months