Director, Customer Engagement & Transformation Portfolio

About the Company

About the Role

Responsibilities

• ● Strategic Portfolio Partnership
• ● Partner with the Head of Customer Engagement & Transformation, functional and initiative leads, and relevant Strategy, Operations & Innovation leaders to translate strategic priorities into objectives, roadmaps, integrated delivery plans, milestones, and measurable outcomes.
• ● Provide project-management expertise and operational insight to support the development and execution of Customer Engagement & Transformation strategy.
• ● Maintain an integrated view of initiatives, interdependencies, resource requirements, risks, expected benefits, and strategic contribution to support prioritization and leadership decision-making.
• ● Lead or support the development of annual and longer-term operating plans, functional roadmaps, strategic priorities, and portfolio scorecards, ensuring alignment with broader organizational priorities.
• ● Maintain an integrated view of key initiatives, dependencies, resource requirements, risks, and expected benefits.
• ● Own structured prioritization across the business-planning cycle, including forecasting, phasing, trade-off decisions, and alignment to medium- and long-range plans.
• ● Bring a broad global business perspective and support effective translation of global strategy into regional and local execution.
• ● Cross-Functional and Matrix Team Leadership
• ● Lead and coordinate cross-functional initiatives, ensuring that workstreams are aligned and integrated plans are delivered effectively.
• ● Establish a collaborative and accountable project environment across teams, functions, and geographic locations.
• ● Build strong, trusted working relationships with senior stakeholders, initiative owners, project managers, workstream leads, and delivery teams across multiple time zones.
• ● Facilitate effective communication, escalation, and decision-making processes across the portfolio.
• ● Support the effective operation of governance forums, including leadership meetings, steering groups, and cross-functional councils.
• ● Help onboard new team members to consistent project-management practices across the function.
• ● Where assigned, lead and develop project-management colleagues or contingent resources, building trust, providing mentorship, clarifying expectations, and creating a high-performing team environment.
• ● Adapt leadership style to the situation, generate commitment, balance short- and long-term needs, and resolve differences constructively.
• ● Planning, Monitoring, and Delivery
• ● Facilitate planning, forecasting, phasing, and prioritization across relevant business-planning cycles, including RBU, MTP, and Long-Range Plan processes, where applicable.
• ● Coordinate portfolio-level budget planning, spend tracking, purchase-order management, vendor coordination, and financial reporting, where applicable.

Requirements

• ● Minimum of seven years of relevant experience in the pharmaceutical industry, healthcare, life sciences, or a closely related regulated environment.
• ● Minimum of three years of Medical Affairs experience at global, regional, or local level, or equivalent experience working directly with Medical Affairs teams and priorities.
• ● Significant experience in project management, portfolio management, business transformation, operations, or program delivery, ideally within a large and matrixed organization.
• ● Demonstrated experience leading complex, cross-functional initiatives from planning through implementation and benefit realization.
• ● Comprehensive understanding of pharmaceutical product development and commercialization, and of the global business context in which Medical Affairs and customer engagement operate.
• ● Strong ability to translate strategic priorities into practical delivery plans, milestones, governance, and measurable outcomes.
• ● Successful experience influencing cross-functionally, cross-culturally, and across brands, including bringing together teams without direct line-management authority.
• ● Strong stakeholder-management and influencing skills, including the ability to work effectively with senior leaders and diverse functional teams.
• ● Excellent communication skills, with the ability to synthesize complex information into clear updates, recommendations, and decision materials.
• ● Strong organizational skills and attention to detail, with the ability to oversee multiple deliverables in short timelines and deliver high-quality work despite ambiguity or change.
• ● Demonstrated change-management capability spanning process implementation, communications, training, adoption, people development, and organizational effectiveness.
• ● Strong interpersonal and leadership capability, including strategic thinking, practical problem solving, independent judgment, decisiveness, and the ability to resolve differences constructively.
• ● Graduate-level degree in science, business, or a related discipline.
• ● Familiarity with Global Medical Affairs, customer engagement, medical operations, scientific engagement, or digital transformation.
• ● Exposure to customer-engagement platforms, digital capabilities, data and analytics, automation, or AI-enabled productivity tools.
• ● Proficiency with project-management, collaboration, reporting, and information-management tools such as Microsoft Project, Power BI, SharePoint, Teams, or equivalent platforms.
• ● Formal project- or program-management certification, such as PMP, PRINCE2, Agile, or equivalent, is desirable.
• ● Consulting experience is an asset.
• ● Understanding of the medical, scientific, and/or commercial pharmaceutical marketplace; therapeutic-area experience, including oncology, is an asset.
• ● Why This Role Matters