Process Optimisation Manager

About the Company

Responsibilities

• ● Are you ready to take the lead in delivering an innovative pipeline of complex process re-engineering project opportunities When it comes to be a Process Optimisation Manager , this role is perfect for those with a strong desire to gain exposure to leading edge automation techniques, experience of project team management, and lead end-to-end process analysis & simplification. When we put diverse teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions . That's why we work, on average, a minimum of three days per week from the office. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.
• ● Accountabilities: Reporting to the Process Optimi s ation Director , the Process Optimisation Manager leads/supports the end-to-end delivery of an innovative pipeline of complex process re-engineering project opportunities to solve process inefficiencies, remove waste and potentially unlock additional value for the Automation & Process Mining expertise within the team. The role holder should have a strong desire to gain exposure to leading edge automation techniques, experience of team management / influencing skills, lean end-to-end process analysis & simplification, combined with core skills in stakeholder & change management. This experience will be combined with a strong analytical mindset and an ability to communicate simply, with precision and impact across our stakeholders. Essential Skills/ Experience:
• ● Managing the relationships with key business stakeholders at all levels to support identification and delivery of process simplification and new automation /process mining opportunities
• ● Work with the Process Optimization Director to scale this capability with a future aspiration to become an independent service line within GBS P rocess and Analytics Services by 202 5
• ● Lead on the generation & prioritisation of re-engineering opportunities across a range of customer groups, driving optimisation of processes through the creation of measurable roadmaps focused on quick wins and short/mid-term implementations
• ● Lead on and / or provide input to process analyst resource across the GBS Process and Analytics Services team, working closely with business SMEs & technical specialists to coordinate the delivery of process re-engineering and automations
• ● Process Diagnostics & Current State Assessments - through stakeholder interviews, improvement workshops, current state process mapping; and the identification of key gaps, improvement areas, and prioritization of recommendations
• ● Assessment of automation /process mining scope, business value/cost and accompanying business case
• ● Due diligence across risk factors (complexity, business criticality, compliance, and regulation)
• ● Change management activities alongside the technical automation, and business readiness for transition to go-live
• ● Support adoption and sustainment through embedded change management and user experience
• ● Close collaboration with other services towers within GBS Process and Analytics Services to team to help define and embed standardised approach for lean mindset/process optimisation - including standards, methodologies, tools and best practices Essential requirements :
• ● Proven experience of leading a high performing delivery teams globally
• ● Six Sigma or Lean Management Black Belt certified alongside proven experience in the analysis & re-design of complex, multi-function business processes, leveraging recognised business process re-engineering techniques, e.g. Lean six sigma, Kaizen
• ● Demonstrated experience of leading high-profile projects / change management activities
• ● Strong stakeholder management, influencing & presentation/oral communication skills
• ● Energetic and self-motivated
• ● Strong analytical skills to be able to discover and interpret business change requirements
• ● Thrives in a fast paced and evolving environment and is willing to adapt responsibilities to meet organisational strategic priorities