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AstraZeneca

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IT Support Engineer

🗓️ Posted 2026-09-03 Malaysia - Mutiara Damansara Full-time Hybrid ICT

Company shared salary

NA

Market rate

RM4,500–RM7,000/mo (RM54,000–RM84,000/yr)

Based on similar roles (title + domain + location).

About the Company

Role purpose Delivery of local onsite and remote support for AstraZeneca personnel. Responsible for the support and resolution of Incidents and Requests. Reviewing incident and request ticket queues within the ITSM system and acting accordingly. Responsible for Priority and Major Incidents impacting the site. Provide periodical training, coaching, knowledge sharing and mentoring across the team to peers and users. Deliver service improvement. Support local global initiatives project - related to ETS Managing local IT asset inventory and infrastructure (ITAM). Identify and deliver continuous service improvement opportunities. This position is to be based in Mutiara Damansara only and may have requirements to support beyond working hours. Generate Weekly Monthly Reporting. Responsible for providing advanced technical assistance and consultation on various information technology platforms which L1 is unable to resolve. Assist IT Manager in managing local team in certain areas. Role Responsibility Key Areas 1. Business Engagement Ability to build strong relationships with AstraZeneca internal customers face to face and via digital channels. A welcoming and open personality that engages business users and through responsiveness and consistency earns their trust and respect Encourage others to focus on the customer, identifying potential improvements to service. 2. Service Delivery Provides professional, high quality cu

Requirements

  • ● A minimum of 2 years in a similar role.
  • ● Recommended to have a diploma in Information Technology or related field, or its equivalent; a degree is preferred. Or related experience.
  • ● ITIL and Knowledge Training / Certification an advantage.
  • ● Technical Skills:
  • ● Technical knowledge across broad range of IT disciplines including solutions Client Operation systems, MS office, Network principles (example: Apple, iPhones, iPads, Android, MS, VC)
  • ● Technical knowledge and troubleshooting skills of OS - Microsoft Windows (OS) , IOS, MAC.
  • ● Technical knowledge and troubleshooting of collaboration technologies e.g. Cisco video conferencing, MS Teams, Box.com, One Drive for Business, Office 365, and Sales Force would be an advantage.
  • ● MEM (Microsoft End Point Manager)/InTune and technical mobile device support experience would be an advantage.
  • ● Key Competencies:
  • ● Strong customer service skills: ability to engage and understand the user and their request.
  • ● Ability to capture and retain details relevant to the user and the issue being investigated.
  • ● Enthusiastic and approachable personality.
  • ● Strong communication and interpersonal skills in digital and face to face mediums
  • ● Problem solving and analytical skills that are demonstrated in a methodical troubleshooting approach
  • ● A self-starter, self-motivated who can work with minimum supervision.
  • ● Ability to collaborate with immediate and extended support teams to deliver issue resolution
  • ● Ability to work in a fast-paced technical environment and multi-task to achieve great outcomes
  • ● Situational awareness; active listener and a fast learner
  • ● Strong focus on continual process improvement and simplification with automation.
  • ● An ability to adapt to shifting priorities is critical.