Assistant Driver Manager

About the Company

Responsibilities

• ● As an Assistant Driver Manager, you will take ownership of driver engagement, operational performance, and service delivery across the depot.
• ● Your responsibilities will include:
• ● Leading, motivating, and developing a team of bus drivers to achieve high standards of safety, reliability, and customer service.
• ● Creating a positive and supportive working environment where drivers feel valued, respected, and empowered to succeed.
• ● Conducting regular one-to-one meetings, performance reviews, coaching sessions, and return-to-work interviews.
• ● Supporting driver development through training, mentoring, and continuous improvement initiatives.
• ● Managing driver attendance, performance, conduct, and wellbeing in line with company policies and procedures.
• ● Ensuring compliance with all relevant transport legislation, including tachograph regulations, driver hours, and working time directives.
• ● Overseeing driver rotas, shift allocation, and holiday planning to maintain operational efficiency and service reliability.
• ● Investigating incidents, customer complaints, and operational issues while implementing effective resolutions and corrective actions.
• ● Monitoring KPIs including punctuality, safety performance, fuel efficiency, and customer feedback to drive continuous improvement.
• ● Working closely with engineering, operations, and customer service teams to ensure seamless day-to-day depot performance.
• ● Championing a strong health and safety culture across all areas of the operation.
• ● We're seeking a confident and approachable leader who can inspire teams and deliver results through strong people management and operational excellence.
• ● You will ideally have:
• ● Previous supervisory or management experience within the bus, transport, logistics, or wider operational sector.
• ● Strong leadership and communication skills with a genuine passion for developing people.
• ● A solid understanding of PCV/HGV regulations, driver hours, tachograph compliance, and transport legislation.
• ● Excellent organisational and decision-making abilities in a busy operational environment.
• ● A customer-first mindset with a focus on delivering reliable and high-quality public transport services.

Benefits

• ● Joining Arriva means becoming part of one of the UK's leading public transport providers. You'll have the opportunity to make a real difference to both employees and passengers while building a rewarding long-term career in the bus industry.
• ● Competitive salary and benefits package
• ● Career development and progression opportunities
• ● Ongoing leadership and management training
• ● Supportive and inclusive working environment
• ● A key leadership role within a respected and growing transport organisation
• ● If you are an experienced transport professional with a passion for people development, operational leadership, and delivering outstanding customer service, we would love to hear from you.