Operations Supervisor

Core Responsibilities: 1.Health & Safety Promote a proactive safety culture across the depot and on the road. Identify and resolve unsafe behaviours or conditions. Support compliance with Arriva's HS&E Management System and safety initiatives. 2. Customer Experience Provide professional, friendly responses to customer inquiries. Investigate complaints and ensure preventative actions are implemented. 3. People Management Ensure timely driver attendance and briefing; allocate vehicles and duties effectively. Maintain uniform and appearance standards. Support employee development and foster a culture of Equality, Diversity & Inclusion. Accurately manage absence records and enforce HR policies. Build constructive relationships with Trade Union representatives. 4. Operational Excellence Oversee day-to-day bus service operations ensuring all duties are covered. Manage and record lost mileage and service disruptions. Collaborate with Engineering to ensure vehicle availability. Monitor KPIs and local objectives to maintain service quality. 5. Financial Oversight & Decision-Making Ensure accurate timekeeping and wage input. Optimise duty planning and manage overtime for cost efficiency. Use data and tools to support operational decision-making. 6. Continuous Improvement & Innovation Maintain up-to-date KPI data. Share best practices and contribute to operational improvement