Retail Service Managers- Bristol

About the Company

Responsibilities

• ● As a Retail Service Manager , you will be the face of CrossCountry onboard our trains - providing a warm welcome, delivering a high-quality at-seat catering service throughout the train or from the onboard shop, and making every journey a positive experience for our customers.
• ● From serving refreshments in Standard Class to offering complimentary service in First Class, you will play a key role in ensuring passengers travel in comfort and style.
• ● What's in it for you
• ● Starting salary : 26,888 , rising to 34,061 after successful training (based on a 38-hour week)
• ● Permanent, full-time position with great career prospects
• ● Comprehensive training and continuous support (Your initial 4-week training course will take place at our Customer Service Training Centre in Derby, where you will be trained on all aspects of the role).
• ● Opportunities to grow within a national transport brand.
• ● What We are Looking For
• ● We are not just hiring for a role - we're hiring the right people. Here's what success looks like:
• ● Excellent people skills - confident, approachable, and great at connecting with customers.
• ● Customer service driven - Maintains a strong focus on customer satisfaction by delivering efficient, and proactive service at all times.
• ● Strong work ethic - reliable, consistent, and committed to high standards.
• ● Team player - work seamlessly with onboard crew and local colleagues.
• ● Flexible - able to work early mornings, evenings, weekends, and bank holidays.
• ● Well-presented - professional appearance that reflects our brand.
• ● Personality - we want authentic, energetic individuals, not robots
• ● Location Requirement
• ● You must live within 1 hour's commute of Bristol and be able to travel at unsocial hours reliably.

Benefits

• ● At CrossCountry, we're committed to building a diverse and inclusive workforce where everyone can thrive. We value the unique perspectives that everyone brings and believe this drives our success.
• ● In return our benefits include:
• ● Holiday allowance of 30 days, rising by one day a year up to a maximum 35 days.
• ● Pension is defined benefit, so contributions can vary but benefit is fixed and inflated each year.
• ● Free travel on Arriva Rail services (CrossCountry, Chiltern and Grand Central)
• ● % off travel on other UK rail companies
• ● Discounted European rail travel after one year.
• ● Application Deadline: Thursday 10th September 2026
• ● We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
• ● Please note, successful applicants will be required to attend a medical and have a DBS check.
• ● Did you know you can set up alerts for new job opportunities
• ● Simply navigate to 'My Job Alerts' in the Jobs Hub to get started.