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Intake Worker - EWOPAnglicare Sydney · Anglicare Summer Hill Office, Summer Hill
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Anglicare Sydney

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Intake Worker - EWOP

🗓️ Posted 2026-09-01 Anglicare Summer Hill Office, Summer Hill Hybrid Community Services Development
💰 Salary Not shared 📊 Market A$4,500–A$6,000/mo

About the Company

Transform lives, every single day Do you want a career that means more At Anglicare Sydney, we bring the strength, support and strategy to make it happen. We're a well-respected not-for-profit that's been serving society's most vulnerable for 170 years. Each year, we achieve life-changing outcomes for more than 40,000 people through person-centred support. As our Intake Worker with the Emotional Wellbeing for Older Persons (EWOP) program, you'll be key to our mission to enrich lives and strengthen communities. You'll join a compassionate, respectful and purpose-driven team where our values of integrity, justice, compassion and excellence are lived every day. Your opportunity As the first point of connection for older people, families and referrers, you will provide intake, triage, referral and administrative support for Anglicare's EWOP service. You will gather initial information, support client onboarding and help people access timely emotional wellbeing and mental health support.

Responsibilities

  • ● iding basic case coordination under guidance. Working closely with the Program Manager, Case Workers, Case Managers and Mental Health Practitioners, you will escalate complex or high-risk matters to an experienced practitioner.
  • ● With integrity and resilience, you will:
  • ● Receive and process referrals received by phone, email and online systems in line with EWOP intake processes.
  • ● Complete initial information gathering and screening using established assessment tools and processes.
  • ● Coordinate onboarding, data entry and communication with clients, families, referrers and other stakeholders.
  • ● Manage a small low-complexity caseload and provide basic case coordination under appropriate supervision.
  • ● Maintain accurate, confidential client records and escalate complex needs, significant risks or out-of-scope matters promptly. What you'll bring You are a calm, organised and responsive intake practitioner who can build rapport with older people, families and referrers while maintaining confidentiality and professional boundaries. You listen carefully, communicate clearly and manage competing priorities without compromising accuracy or client care.
  • ● You share Anglicare's values of integrity, justice, compassion and excellence and can bring them to your work with clients, colleagues and the multidisciplinary EWOP team.
  • ● What's required
  • ● A relevant qualification in community services, a health-related field or administration, or equivalent experience.
  • ● Demonstrated ability to manage competing priorities, complete accurate records and meet required timeframes.
  • ● Well-developed interpersonal, telephone and written communication skills, including supporting people with complex needs and diverse backgrounds.
  • ● Current driver licence and comprehensively insured vehicle; valid Working with Children and NDIS Worker Screening checks, or willingness to obtain; and ability to meet Police Check and Category A vaccination requirements. What's preferred
  • ● At Anglicare, you'll get the security, stability and opportunities that come with a strong, well-established organisation that's ready for the future. You'll belong to a community of kind, humble and respectful people of all faiths and backgrounds and be supported to deepen your experience and shape a rewarding career.
  • ● Flexible work options, where operationally available, to support work and life.
  • ● Pay less tax and increase your take-home pay through salary packaging of up to 15,900.
  • ● Spend up to 2,650 on accommodation, meals and entertainment, also tax free through salary packaging.
  • ● Access ongoing professional development and training to grow your career.
  • ● Enjoy exclusive discounts at more than 400 retailers.
  • ● Access our Employee Assistance Program and Fitness Passport discounts at more than 800 gyms for you and your family.