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Support OfficerAnglicare Sydney · Anglicare Castle Hill Villages
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Support Officer

🗓️ Posted 2026-10-09 Anglicare Castle Hill Villages Hybrid Community Services Development
💰 Salary Not shared 📊 Market A$4,500–A$6,000/mo

About the Company

We are a Christian Not-for-Profit supporting people at all stages of life. Anglicare Sydney provides retirement living, residential aged care, and community care services to people in the Greater Sydney and the Illawarra Region. As one of Australia's largest Christian care organisations, Anglicare Sydney reaches out to tens of thousands of people every year. Anglicare Sydney provides care for all people by addressing emotional, social and physical needs and by bringing the gospel message of Jesus that alone meets spiritual needs. Through God's grace and the practical, prayerful support of people throughout Sydney, Anglicare is able to make Christ's love real to those who use our services. Non-profit Organizations Specialties: Caring for Australians for over 160 years, Advocating on behalf of the people we serve., Aged Care, Emergency Relief Services, Family Relationship and Counselling Services, Chaplains - Prison; Hospitals; Aged Care Residences, Retirement Living, Independent Living, Anglicare at Home, Emergency Relief, Dementia Intervention Research, Fostering and Adoption

Responsibilities

  • ● Transform lives, every single day
  • ● Do you want a career that means more At Anglicare Sydney, we bring the strength, the support and the strategy to make it happen. We a re a well-respected not-for-profit that's been serving society's most vulnerable for more than 170 years. Each year, we achieve life-changing outcomes for the 40,000+ people who rely on our person-centred support. And now, we're extending our reach and impact even further. As a Support Officer , you will play a key role in creating a positive resident experience by providing exceptional administrative, scheduling and customer service support within our Retirement Villages. You wi ll be the first point of contact for many resident enquiries, helping ensure residents feel supported, informed and connected to the services they need. Your Opportunity This is a full-time permanent onsite role based at Castle Hill Village between Monday to Friday with occasional w eekend rostered hours to support operational requirements. As a Support Officer, you will support the day-to-day administrative operations of an Anglicare Retirement Village, working closely with residents, their families, onsite health and care t eams, village teams and external stakeholders. You will be responsible for coordinating resident enquiries, supporting scheduling activities, maintaining accurate records and ensuring services are delivered efficiently and professionally. With empathy, professionalism and a strong customer focus, you will:
  • ● Resident Support & Customer Service
  • ● Provide exceptional customer service to residents, families and stakeholders
  • ● Manage inbound calls, emails and enquiries in a timely and professional manner
  • ● Triage resident enquiries and coordinate resolutions with relevant teams Scheduling & Administration
  • ● Maintain accurate resident information within CRM and associated systems
  • ● Coordinate scheduling requests and service changes efficiently
  • ● Ensure records, documentation and correspondence are completed accurately and on time
  • ● Support service coordination activities to meet resident needs and expectations Stakeholder Engagement
  • ● Build strong working relationships with residents, families, care teams and village staff
  • ● Liaise with internal and external stakeholders to ensure enquiries are resolved promptly
  • ● Communicate clearly and professionally across multiple channels Continuous Improvement & Compliance
  • ● Contribute to process improvements that enhance resident and team experiences
  • ● Suppor t managing KP I achievement relating to resident enquiries, scheduling and service delivery
  • ● Uphold Anglicare's Mission, Vision and Values in all interactions Safety & Workplace Culture
  • ● Promote a positive safety culture through active participation in WHS activities
  • ● Maintain a safe, respectful and inclusive work environment
  • ● Report hazards, incidents and near misses in accordance with organisational requirements What You'll Bring
  • ● You are organised, proactive and customer-focused, with a genuine passion for supporting older people and creating positive experiences. You will also need: