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Customer Support Associate - English & Polish speakerAmadeus IT · Warsaw
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Amadeus IT

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Customer Support Associate - English & Polish speaker

🗓️ Posted 2026-10-16 Warsaw Hybrid Customer Service Call Centre
💰 Salary Not shared 📊 Market 6,000 EUR–9,000 EUR/mo

About the Company

Ghent Quebec City Dublin Guildford Barcelona Kuala Lumpur Warsaw Founded in 1996, Larian Studios has long been dedicated to creating world-class video games. The team is known for the critically acclaimed Divinity series - six games that straddle multiple genres and defy expectations. Its first crowdfunded success, Divinity: Original Sin, won over 150 awards and nominations, while its sequel Divinity: Original Sin 2 launched with a 93 Metacritic rating, as well as over 160 awards. Its latest game, Baldur's Gate 3, launched to critical acclaim, receiving over 200 Game of the Year Awards, including the five major trophies from the BAFTA Game Awards, Golden Joysticks, Game Developers Choice, DICE, and The Game Awards. Computer Games Specialties: RPG Development, Crowdfunding, Narrative Design, Game Design, Multi-genre Games

Responsibilities

  • ● Customer Support Associate - English & Polish speaker
  • ● Empower travel innovation through exceptional customer care
  • ● In this role, you'll
  • ● Provide support to customers via phone, chat, and online portals on a diverse range of queries.
  • ● Investigate customer questions, propose solutions, and follow up to ensure timely resolution.
  • ● Build a broad understanding of Amadeus products and services to provide informed assistance.
  • ● Collaborate closely with colleagues and other support teams to address complex issues.
  • ● Maintain clear, friendly, and professional communication with customers.
  • ● Contribute to a culture of continuous learning and teamwork in a multilingual, dynamic environment.
  • ● About the ideal candidate
  • ● Bachelor's degree or equivalent relevant experience.
  • ● Background in the travel industry and familiarity with Global Distribution Systems (GDS).
  • ● Strong troubleshooting, communication, and organizational skills.
  • ● Comfortable balancing multiple priorities and following through on commitments.
  • ● Proactive, team-oriented, and eager to learn in an international environment.
  • ● Fluent in English and Polish.
  • ● What we can offer you
  • ● A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
  • ● Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.