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Delivery Associate (Travel)Amadeus IT · Taguig, Metro Manila
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Amadeus IT

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Delivery Associate (Travel)

🗓️ Posted 2026-09-22 Taguig, Metro Manila Hybrid Consulting Strategy
💰 Salary Not shared 📊 Market NA

About the Company

Ghent Quebec City Dublin Guildford Barcelona Kuala Lumpur Warsaw Founded in 1996, Larian Studios has long been dedicated to creating world-class video games. The team is known for the critically acclaimed Divinity series - six games that straddle multiple genres and defy expectations. Its first crowdfunded success, Divinity: Original Sin, won over 150 awards and nominations, while its sequel Divinity: Original Sin 2 launched with a 93 Metacritic rating, as well as over 160 awards. Its latest game, Baldur's Gate 3, launched to critical acclaim, receiving over 200 Game of the Year Awards, including the five major trophies from the BAFTA Game Awards, Golden Joysticks, Game Developers Choice, DICE, and The Game Awards. Computer Games Specialties: RPG Development, Crowdfunding, Narrative Design, Game Design, Multi-genre Games

Responsibilities

  • ● Job Title Delivery Associate (Travel) Summary:
  • ● The Implementation Products & Services (IMP) organization has a primary goal to deploy Amadeus' full range of standard products and solutions primarily to Travel Distribution but also activating products for all Business Units. Simultaneously, IMP seeks to industrialize emerging products, contributing to increased revenues for Amadeus. The implementation teams are dedicated to designing optimal serviceability levels to facilitate the deployment of any solution. Furthermore, their objective is to standardize delivery practices on a global scale, promoting efficiency in meeting business domain objectives and ensuring customer satisfaction.
  • ● Purpose of this role
  • ● Flexibility is key, as the role requires availability during bank holidays and on-call support on weekends. You'll work autonomously within defined processes and will receive regular guidance and support from your line manager to help you succeed in your assignments.
  • ● In this job you will:
  • ● Main Responsibilities
  • ● Implementation activities:
  • ● Manage Basic services part of Core Implementation Services catalog requests in the expected, in accordance with implementation guidelines, expected level of quality and respect of the defined delivery time
  • ● Prioritize requests based on urgency and importance and ensure that service level agreements are managed
  • ● Master the different tools required for the execution of the activities : GOT for orders reception, Maestro for the execution
  • ● Works autonomously within defined processes and procedures or methodologies, takes standard decisions.
  • ● Receives instruction, guidance and direction from more senior level roles or manager, with regular monitoring on the status of the assignments.
  • ● Escalate complex implementation issues to senior team members or project leads as needed.
  • ● Security compliancy
  • ● Follow security training required for the position and get the certifications
  • ● Stay informed on security guidelines and apply then on daily activities
  • ● Incident Management & Problem Resolution
  • ● Handle investigations of IR/PTRs, ensuring timely resolution of issues.
  • ● Manage requests with the right priority, maintaining a strong commitment to customer satisfaction.