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Hotel Application/Systems Technical Support (Reservation Systems)Amadeus IT · Taguig, Metro Manila
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Amadeus IT

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Hotel Application/Systems Technical Support (Reservation Systems)

🗓️ Posted 2026-09-22 Taguig, Metro Manila Hybrid ICT
💰 Salary Not shared 📊 Market 40,000 EUR–65,000 EUR/mo

About the Company

Ghent Quebec City Dublin Guildford Barcelona Kuala Lumpur Warsaw Founded in 1996, Larian Studios has long been dedicated to creating world-class video games. The team is known for the critically acclaimed Divinity series - six games that straddle multiple genres and defy expectations. Its first crowdfunded success, Divinity: Original Sin, won over 150 awards and nominations, while its sequel Divinity: Original Sin 2 launched with a 93 Metacritic rating, as well as over 160 awards. Its latest game, Baldur's Gate 3, launched to critical acclaim, receiving over 200 Game of the Year Awards, including the five major trophies from the BAFTA Game Awards, Golden Joysticks, Game Developers Choice, DICE, and The Game Awards. Computer Games Specialties: RPG Development, Crowdfunding, Narrative Design, Game Design, Multi-genre Games

Responsibilities

  • ● Hotel Application/Systems Technical Support (Reservation Systems)
  • ● Summary of the role
  • ● At Amadeus Hospitality, we are committed to delivering high-quality and supportive customer service. Our Customer Support Operations team plays an essential role in helping our global hospitality clients succeed with Amadeus solutions. We focus on responsiveness, professionalism, and accessible product knowledge to ensure every customer interaction contributes positively to their experience and operational efficiency.
  • ● The Customer Care Analyst is a key role within our support organization, providing first-line assistance and building skills in technology and service delivery. By addressing inquiries in a timely and accurate manner, you will help customers maximize the value of our solutions, reduce disruptions, and strengthen long-term adoption. This role offers opportunities for growth while contributing to our mission of delivering dependable, customer-centered support across the hospitality industry.
  • ● In this role you'll / Your main responsibilities
  • ● Serve as the first point of contact for Amadeus Hospitality customers across phone, portal, and email channels, beginning with an assigned product and expanding as your knowledge develops.
  • ● Identify customer needs and communicate clear and effective resolutions by distinguishing between symptoms and root causes.
  • ● Use available tools, systems, and support channels to resolve customer questions and escalate when needed.
  • ● Document customer interactions and troubleshooting steps clearly and consistently within the Customer Relationship Management (CRM) system.
  • ● Apply product knowledge and available resources to address customer questions on first contact whenever possible.
  • ● Other duties and responsibilities as assigned
  • ● About The Ideal Candidate
  • ● Have completed tertiary education (or equivalent) in a relevant discipline.
  • ● Bring experience in technical support or help desk environments, including phone, chat, or case management.
  • ● Are familiar with hotel software solutions or related hospitality systems.
  • ● Demonstrate analytical thinking, problem solving skills, and clear communication with diverse audiences.
  • ● Are committed to learning Amadeus Hospitality product offerings and staying informed about policies, practices, and trends that influence customer support.
  • ● Additional expectations:
  • ● Understanding of hospitality industry principles that support effective customer engagement.
  • ● Ability to participate in a rotating shift schedule, including weekends, with schedules communicated in advance.