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Global Expert Team AnalystAmadeus IT · Taguig, Metro Manila
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Amadeus IT

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Global Expert Team Analyst

🗓️ Posted 2026-10-14 Taguig, Metro Manila Hybrid ICT
💰 Salary Not shared 📊 Market 60,000 EUR–100,000 EUR/mo

About the Company

Ghent Quebec City Dublin Guildford Barcelona Kuala Lumpur Warsaw Founded in 1996, Larian Studios has long been dedicated to creating world-class video games. The team is known for the critically acclaimed Divinity series - six games that straddle multiple genres and defy expectations. Its first crowdfunded success, Divinity: Original Sin, won over 150 awards and nominations, while its sequel Divinity: Original Sin 2 launched with a 93 Metacritic rating, as well as over 160 awards. Its latest game, Baldur's Gate 3, launched to critical acclaim, receiving over 200 Game of the Year Awards, including the five major trophies from the BAFTA Game Awards, Golden Joysticks, Game Developers Choice, DICE, and The Game Awards. Computer Games Specialties: RPG Development, Crowdfunding, Narrative Design, Game Design, Multi-genre Games

Responsibilities

  • ● Global Expert Team Analyst
  • ● Purpose of the role:
  • ● The Global Expert Team Analyst provides advanced technical support for Amadeus customers, including both internal and external travel and airline partners. You will play a key role in delivering timely, high-quality service through various channels such as phone, Amadeus Service Hub, and remote tools.
  • ● This role combines strong analytical skills, technical problem-solving, and collaboration to ensure incident resolution and customer satisfaction. You will also contribute to global initiatives and continuous service improvements.
  • ● In this role you will:
  • ● Resolve or escalate technical and functional issues using established service processes.
  • ● Work independently while collaborating with colleagues and managers for guidance.
  • ● Maintain consistent communication with customers on case progress and resolution timelines.
  • ● Escalate complex cases to higher-level teams within Amadeus or external partners, ensuring follow-up until closure.
  • ● Document and share problem-solving steps to enrich internal knowledge systems.
  • ● Support continuous improvement by identifying trends and suggesting process enhancements.
  • ● Provide outstanding customer service, ensuring responses align with service levels.
  • ● Collaborate with global and cross-functional teams to support Amadeus solutions.
  • ● Respond to Amadeus customers questions concerning Amadeus Products and Solutions (functionality, application, interactions between different solution components)
  • ● Acknowledge, investigate and when possible recover incidents within service levels using knowledge solutions.
  • ● Provide Amadeus customers with updates on the status of critical problems.
  • ● Suggest improvements to Knowledge Solutions database.
  • ● About the ideal candidate:
  • ● Bachelor's degree in Tourism or equivalent experience in the travel, technology, or airline industry.
  • ● -5 years of professional experience in customer, technical or functional support roles within travel/airline industry.