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Customer Support Associate (Travel)Amadeus IT · Taguig, Metro Manila
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Amadeus IT

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Customer Support Associate (Travel)

🗓️ Posted 2026-10-16 Taguig, Metro Manila Hybrid Customer Service Call Centre
💰 Salary Not shared 📊 Market 20,000 EUR–35,000 EUR/mo

About the Company

Ghent Quebec City Dublin Guildford Barcelona Kuala Lumpur Warsaw Founded in 1996, Larian Studios has long been dedicated to creating world-class video games. The team is known for the critically acclaimed Divinity series - six games that straddle multiple genres and defy expectations. Its first crowdfunded success, Divinity: Original Sin, won over 150 awards and nominations, while its sequel Divinity: Original Sin 2 launched with a 93 Metacritic rating, as well as over 160 awards. Its latest game, Baldur's Gate 3, launched to critical acclaim, receiving over 200 Game of the Year Awards, including the five major trophies from the BAFTA Game Awards, Golden Joysticks, Game Developers Choice, DICE, and The Game Awards. Computer Games Specialties: RPG Development, Crowdfunding, Narrative Design, Game Design, Multi-genre Games

Responsibilities

  • ● Customer Support Associate (Travel)
  • ● Purpose of the Role:
  • ● Serve as Amadeus Customer Care Management customers' first level of support via all incoming channels (phone, portal, email, etc.); for functional queries, product/product line with additional products trained as competency increases.
  • ● In this role, you will:
  • ● Provide assistance to customers who require support on Amadeus Solutions within the prescribed SLA.
  • ● Answer all calls within the specified SLA required.
  • ● Handle all incoming functional queries from Amadeus customers, including Extended territories and ensure a superior customer service.
  • ● Resolve queries within the SLA, if the query gets forwarded to another department or a supplier ensure to follow up until completion of the query. Ensure customer receives regular feedback.
  • ● Responsible for basic and complicated queries which may require extensive investigation and troubleshooting.
  • ● Log all queries in OneviewCX and ensure enough detail is provided.
  • ● The Customer Support Representative will also be required to attend high standard of training when necessary, including both classroom and online training.
  • ● Refer to the detailed list of solutions you will be responsible for.
  • ● About the ideal candidate:
  • ● Bachelor's degree holder in Tourism or equivalent work experience
  • ● Amadeus GDS experience and Helpdesk functionality essential
  • ● Strong communication skills and strong customer service skills
  • ● Ability to respond positively to client requests for assistance in an often-stressful Help Desk environment.
  • ● Ability to relate to customers having both a wide and limited knowledge of computing and the company's products and services
  • ● Ability to learn and understand new products and services
  • ● Ability to communicate effectively at all levels both written and verbal