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Customer Support Talent PoolAmadeus IT · San Jose
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Amadeus IT

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Customer Support Talent Pool

🗓️ Posted 2026-09-22 San Jose Hybrid Customer Service Call Centre
💰 Salary Not shared 📊 Market 1,400 EUR–1,800 EUR/mo

About the Company

Ghent Quebec City Dublin Guildford Barcelona Kuala Lumpur Warsaw Founded in 1996, Larian Studios has long been dedicated to creating world-class video games. The team is known for the critically acclaimed Divinity series - six games that straddle multiple genres and defy expectations. Its first crowdfunded success, Divinity: Original Sin, won over 150 awards and nominations, while its sequel Divinity: Original Sin 2 launched with a 93 Metacritic rating, as well as over 160 awards. Its latest game, Baldur's Gate 3, launched to critical acclaim, receiving over 200 Game of the Year Awards, including the five major trophies from the BAFTA Game Awards, Golden Joysticks, Game Developers Choice, DICE, and The Game Awards. Computer Games Specialties: RPG Development, Crowdfunding, Narrative Design, Game Design, Multi-genre Games

Responsibilities

  • ● Customer Support Talent Pool Summary of the Role
  • ● As a Customer Support Analyst, you will provide first-line technical support to Amadeus customers through phone, email, and chat channels. You will investigate and resolve incidents, answer product-related questions, and escalate complex issues when necessary, ensuring a high-quality customer experience and adherence to service levels.
  • ● In This Role You'll
  • ● Accurately document and manage cases using ticketing systems and knowledge tools.
  • ● Contribute to improving internal knowledge resources and support documentation.
  • ● Escalate issues to internal resolver groups or external providers when required.
  • ● Respond to customer inquiries regarding Amadeus products and solutions.
  • ● Investigate, troubleshoot, and resolve incidents and service requests.
  • ● Collaborate with cross-functional teams to resolve complex issues.
  • ● Keep customers informed about the status of critical incidents.
  • ● About the Ideal Candidate
  • ● Required Qualifications
  • ● + year of experience in a Technical Support, Help Desk, Service Desk, or IT Support role.
  • ● Ability to manage multiple technical issues and priorities in a fast-paced environment.
  • ● Advanced English proficiency (C1 or higher), both written and verbal.
  • ● Strong troubleshooting, analytical, and problem-solving skills.
  • ● Availability to work in a hybrid model.
  • ● Diversity & Inclusion
  • ● Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
  • ● Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.