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Customer Success Management Specialist (Hospitality)Amadeus IT · 2 Locations
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Amadeus IT

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Customer Success Management Specialist (Hospitality)

🗓️ Posted 2026-10-07 2 Locations Hybrid Sales
💰 Salary Not shared 📊 Market 2,000 EUR–2,800 EUR/mo

About the Company

Ghent Quebec City Dublin Guildford Barcelona Kuala Lumpur Warsaw Founded in 1996, Larian Studios has long been dedicated to creating world-class video games. The team is known for the critically acclaimed Divinity series - six games that straddle multiple genres and defy expectations. Its first crowdfunded success, Divinity: Original Sin, won over 150 awards and nominations, while its sequel Divinity: Original Sin 2 launched with a 93 Metacritic rating, as well as over 160 awards. Its latest game, Baldur's Gate 3, launched to critical acclaim, receiving over 200 Game of the Year Awards, including the five major trophies from the BAFTA Game Awards, Golden Joysticks, Game Developers Choice, DICE, and The Game Awards. Computer Games Specialties: RPG Development, Crowdfunding, Narrative Design, Game Design, Multi-genre Games

Responsibilities

  • ● Customer Success Management Specialist (Hospitality) PURPOSE OF THE ROLE: The Customer Success Management (CSM) Specialist is the main contact for customers at Amadeus Hospitality. They understand the company's products and the hospitality industry well. The CSM helps customers and the company increase their revenues. They handle new and renewal sales for their accounts and support other account owners when needed.
  • ● The CSM ensures customers are onboarded successfully and manage their accounts. They help customers get the most out of Amadeus products and find opportunities for other products. The CSM provides regular updates to improve product use and serves as a point of contact for any issues.
  • ● Main Responsibilities:
  • ● Manage new and renewal sales for accounts and support other account owners.
  • ● Act as the main contact for assigned accounts, handle customer communications, resolve conflicts, and ensure contract compliance.
  • ● Conduct regular business reviews with customers to meet their goals and assist with revenue strategies. Ensure optimal product use and share system updates.
  • ● Resolve customer issues quickly and handle escalated matters. Inform team leads and the Director of Operations about any problems and track risks in the CRM.
  • ● Understand each product and service to make informed recommendations to clients.
  • ● Meet regional consortia goals for renewal and new sales during the consortia season and throughout the year.
  • ● Stay updated on industry trends and assess their impact on clients.
  • ● Support the onboarding and ongoing service delivery for customers. Review major deliverables to ensure quality and work closely with project teams to identify issues and opportunities.
  • ● Work with the collections department to ensure timely payment of orders and address any outstanding bills over 90 days.
  • ● About the Ideal Candidate:
  • ● Proven experience in a Sales or Revenue Management role within the hospitality industry, with a proven ability to persuade, influence, and negotiate effectively.
  • ● In-depth understanding of customer relationship management, coupled with excellent communication and conflict resolution skills, and the capability to manage multiple accounts and projects simultaneously.
  • ● Extensive background in the hospitality industry or a comprehensive understanding of hotel operations, particularly in the context of revenue management.
  • ● Relevant degree or Diploma in Hospitality, Business, or a related field, or equivalent experience.
  • ● What we can offer you
  • ● A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.