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Service Design Principal SpecialistAmadeus IT · Madrid
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Amadeus IT

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Service Design Principal Specialist

🗓️ Posted 2026-10-15 Madrid Hybrid Design Architecture
💰 Salary Not shared 📊 Market 3,750 EUR–5,417 EUR/mo

About the Company

Job Title Service Design Principal Specialist Summary of the role: Shape coherent end-to-end service experiences across Outpayce and Amadeus. Working across user needs, business strategy, technology and operations, this role combines strategic leadership with hands-on service and UX design to make complex solutions usable, scalable and commercially sound.

About the Role

overall service experience with the design and validation of digital products, interfaces and interactions. In this role you will be responsible for : 1. Service design strategy and vision Define service design vision, principles and experience priorities for key Outpayce value streams. Identify and prioritize improvements across customer, partner and operational journeys. Establish service standards and success metrics, and support adoption across delivery teams. 2. End-to-end service and systems design Design complex services using systems thinking, journey models, ecosystem maps and service blueprints. Translate service concepts into user flows, wireframes, interaction designs and prototypes. Balance user needs with compliance, risk, operational controls, feasibility and scalability. Coordinate with Product, Engineering, Operations, Risk, Legal and Customer Support. 3. Evidence-based design and research Partner with UX Research and Data to plan and synthesize research. Turn evidence into prioritized opportunities, recommendations and validated concepts. Make assumptions and evidence gaps explicit in decision-making. 4. Business acumen and value framing Connect design outcomes to adoption, satisfaction, revenue enablement, efficiency and risk reduction. Frame options, dependencies, trade-offs and expected value for roadmap decisions. Recommend experience-led decision frameworks and KPIs. 5. Advocacy and influence Act as a rec

Requirements

  • ● Service design: journey mapping, service blueprinting, ecosystem mapping and systems modelling.
  • ● UX design: information architecture, flows, interaction design, wireframing and prototyping.
  • ● Figma skills, including interactive prototypes, shared components and design systems.
  • ● Research literacy, evidence-based decision-making, facilitation, storytelling and communication.
  • ● Strategic thinking, pragmatic execution and strong business acumen.
  • ● AI-enabled workflows, including prompt and context design, workflow orchestration, evaluation and responsible experimentation.
  • ● Trusted advisor who challenges constructively.
  • ● Comfortable with ambiguity and organizational complexity.
  • ● Strong advocate for service-led thinking beyond the design function.
  • ● Diversity & Inclusion
  • ● Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
  • ● Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
  • ● Be aware of recruitment scams
  • ● Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.