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Customer Success ManagerAmadeus IT · Chicago, Illinois
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Amadeus IT

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Customer Success Manager

🗓️ Posted 2026-10-06 Chicago, Illinois Hybrid Customer Service Call Centre
💰 Salary Not shared 📊 Market NA

About the Company

Ghent Quebec City Dublin Guildford Barcelona Kuala Lumpur Warsaw Founded in 1996, Larian Studios has long been dedicated to creating world-class video games. The team is known for the critically acclaimed Divinity series - six games that straddle multiple genres and defy expectations. Its first crowdfunded success, Divinity: Original Sin, won over 150 awards and nominations, while its sequel Divinity: Original Sin 2 launched with a 93 Metacritic rating, as well as over 160 awards. Its latest game, Baldur's Gate 3, launched to critical acclaim, receiving over 200 Game of the Year Awards, including the five major trophies from the BAFTA Game Awards, Golden Joysticks, Game Developers Choice, DICE, and The Game Awards. Computer Games Specialties: RPG Development, Crowdfunding, Narrative Design, Game Design, Multi-genre Games

Responsibilities

  • ● Customer Success Manager About the Business:
  • ● The Customer Success Manager (CSM) is responsible for managing small & medium customer(s) & empowering them to unlock the most value of Amadeus solutions for higher return on their investment and business impact.
  • ● CSMs aim to bring in more expertise to support our customer business expansion & are responsible for understanding the needs and constraints of customers and then promoting early adoption and best usage of Amadeus products to derive maximum value for the customer.
  • ● The CSMs partner with the customer to maximize adoption and to ensure that they get all the help they need to quickly get business outcomes after implementation of our solutions. Customer Success Managers lead the post-sales cycle and are an essential part of completing a successful sale, as well as promoting renewals and expansion of accounts.
  • ● In This Role You'll:
  • ● Serve as the primary point-of-contact for customers.
  • ● Work with clients to understand their needs and objectives, develop strategies, and collaborate with internal Amadeus teams to execute projects and campaigns.
  • ● Increase sales and secure renewals by demonstrating the value of Amadeus solutions and building strong relationships with clients.
  • ● Gain a deep understanding of the Amadeus portfolio of products and the hospitality industry.
  • ● Ensure customers are gaining full benefit from Amadeus products and identify opportunities where other Amadeus products may meet their needs.
  • ● Provide customers with proactive information on optimizing the use of Amadeus products.
  • ● Exceed assigned retention goals by cultivating relationships with stakeholders across assigned accounts.
  • ● Become the primary point of contact for optimization and usage of Amadeus products and services.
  • ● Gather customer usage data relevant for product development and enhancements.
  • ● Collect and share business process and marketing best practices.
  • ● Identify and act on opportunities to improve current usage and adoption of Amadeus Hospitality products and services.
  • ● Generate Amadeus Hospitality revenue through upselling and cross-selling opportunities. Ensure clients see the value of Amadeus products for a seamless renewal contracting process.
  • ● Oversee the Customer Success function, serving as the central point of contact and product expert for assigned products.
  • ● Provide revenue management, marketing, product optimization strategies, and budget suggestions in support of customers; drive effective strategies to achieve organic growth and expand business by creating value propositions proactively.
  • ● Develop value-driven materials to share during client calls, considering booking patterns, customer profiles, competitive sets, and marketing channels.