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Service Reliability Engineer
ICT
💰 Salary Not shared
📊 Market 8,000,000 EUR–15,000,000 EUR/mo (96,000,000 EUR–180,000,000 EUR/yr)
About the Company
Ghent Quebec City Dublin Guildford Barcelona Kuala Lumpur Warsaw Founded in 1996, Larian Studios has long been dedicated to creating world-class video games. The team is known for the critically acclaimed Divinity series - six games that straddle multiple genres and defy expectations. Its first crowdfunded success, Divinity: Original Sin, won over 150 awards and nominations, while its sequel Divinity: Original Sin 2 launched with a 93 Metacritic rating, as well as over 160 awards. Its latest game, Baldur's Gate 3, launched to critical acclaim, receiving over 200 Game of the Year Awards, including the five major trophies from the BAFTA Game Awards, Golden Joysticks, Game Developers Choice, DICE, and The Game Awards. Computer Games Specialties: RPG Development, Crowdfunding, Narrative Design, Game Design, Multi-genre Games
Responsibilities
- ● Service Reliability Engineer About The Business Area/Department :
- ● The Front Office Reservation (FOR) group oversees the front office applications used by Travel Agents and Travel Management Companies across the world, with the flag-ship application being Selling Platform Connect. The products are enterprise-class, hosted in public clouds, and built primarily using standard open software on a Java platform.
- ● Summary of the role:
- ● Within the Front Office group, you will be part of the FOROPS team. A team in charge of security, implementations, and support of the infrastructure hosting applications.
- ● In this role you'll:
- ● Maintain Amadeus distribution services on the cloud by measuring and monitoring system health, availability, latency, and all operability criteria.
- ● Coordinate and manage projects and/or team members locally in Bogota
- ● Coordinate incident response, post-incident investigation, and practice follow-up/post-mortem reports.
- ● Engage in continuous improvement of the whole product and platform lifecycle through development design, deployment, operations, and refinement.
- ● Adapt and improve the monitoring, alerting, log management, and auto-recovery (Prometheus, Splunk, Grafana, etc.) to meet our SLAs/OLAs.
- ● Coordinate, review, and support major releases/technical changes with application owners and middleware organizations.
- ● Support the production and customer-facing test environments for the Amadeus distri-bution portfolio.
- ● Coordinate incident recoveries and follow-up actions, acting as a liaison between Op-erations and Development teams.
- ● Perform strong and deep troubleshooting in a cloud (OpenShift/Kubernetes) environ-ment.
- ● Review and support server-side infrastructure changes.
- ● Provide and update documentation of production architecture and operational guide-lines.
- ● Review application functional change requests and environment configuration man-agement.
- ● Ensure the availability and stability of production environments, respecting SLAs
- ● Automate manual tasks and improve tooling, monitoring, and alerting.
- ● About the ideal candidate:
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