Manager, Delivery Management

About the Company

Responsibilities

• ● Manager, Delivery Management About the Business Area/Department: Amadeus Customer Delivery Services America strives to deliver cutting-edge solutions to our airline customers in the region. We bring deep expertise in the solutions we deploy, enabling us to tailor them to the airline's specific needs while providing guidance on how to maximize their value. Summary of the role: You are accountable for the successful delivery and operational follow up of Amadeus solutions for your assigned airline customers. You ensure that all contracted delivery activities are executed on time, with quality, and in alignment with customer priorities, while maintaining operational stability and customer satisfaction after implementation.
• ● Acting as the delivery counterpart to the airline, you coordinate internal Amadeus teams - Delivery, Operations, Product, Account Management and implementation - as well as customer stakeholders. You'll manage ongoing delivery initiatives, changes, integrations, and service readiness to keep everything moving smoothly end to end.
• ● In this role you'll:
• ● In this role, you'll take full ownership of delivering contracted services, changes, and enhancements across Amadeus solutions.
• ● You ensure that your delivery activities are properly planned, tracked, and executed according to agreed timelines and scope.
• ● You monitor your KPIs closely and proactively address any deviations or risks that could impact success.
• ● You'll serve as the primary delivery point of contact for your airline partners, engaging both operational and IT stakeholders. You facilitate governance meetings, provide executive-level updates, and manage escalations with confidence.
• ● You align delivery priorities with customer leadership, ensuring transparency and trust throughout the process.
• ● You coordinate across multiple Amadeus teams - Operations, Product, Implementation, Account Management - to guarantee end to end delivery alignment.
• ● You validate dependencies, readiness, and handovers, ensuring that delivery impacts are well understood and communicated clearly across all parties.
• ● You ensure rigorous governance and reporting, maintain accurate documentation, and uphold compliance with Amadeus delivery processes, tools, and audit standards.
• ● About the ideal candidate:
• ● You bring deep experience in airline IT delivery, with strong knowledge of PSS domains such as Reservations, Inventory, and DCS.
• ● You excel at driving complex implementations, partnering with customers, and navigating cross functional environments.
• ● You communicate clearly, manage priorities effectively, and thrive in roles where problem solving and customer focus are essential.
• ● You hold a relevant bachelor's degree or equivalent work experience
• ● + years of experience in project delivery or solution integration (airline technology is preferred).
• ● Certifications in project management or ITIL are a plus.
• ● What we can offer you:
• ● Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.