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Customer Success Management Senior SpecialistAmadeus IT · 2 Locations
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Amadeus IT

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Customer Success Management Senior Specialist

🗓️ Posted 2026-10-08 2 Locations Hybrid Customer Service Call Centre
💰 Salary Not shared 📊 Market 2,800 EUR–4,000 EUR/mo

About the Company

Ghent Quebec City Dublin Guildford Barcelona Kuala Lumpur Warsaw Founded in 1996, Larian Studios has long been dedicated to creating world-class video games. The team is known for the critically acclaimed Divinity series - six games that straddle multiple genres and defy expectations. Its first crowdfunded success, Divinity: Original Sin, won over 150 awards and nominations, while its sequel Divinity: Original Sin 2 launched with a 93 Metacritic rating, as well as over 160 awards. Its latest game, Baldur's Gate 3, launched to critical acclaim, receiving over 200 Game of the Year Awards, including the five major trophies from the BAFTA Game Awards, Golden Joysticks, Game Developers Choice, DICE, and The Game Awards. Computer Games Specialties: RPG Development, Crowdfunding, Narrative Design, Game Design, Multi-genre Games

Responsibilities

  • ● Customer Success Management Senior Specialist About The Business Area/Department :
  • ● Amadeus Hospitality Distribution Consulting unit in Americas is focused on helping travel sellers and partners access and distribute hotel content effectively. Our area combines commercial strategy, customer success, and hospitality solutions, working closely with customers to grow their hotel business and maximize the value of Amadeus solutions.
  • ● Summary of the role:
  • ● As a Customer Success Specialist, you'll play an important role in helping our customers get the most value from Amadeus hospitality distribution solutions to achieve their business goals.
  • ● You'll work closely with customers to understand their needs and challenges, provide expert guidance, promote best practices, and support the successful adoption and use of our solutions. By connecting customers with the right expertise and resources, you'll help them accelerate business outcomes and identify opportunities to gain even greater value from their investment.
  • ● Working alongside Customer Success Managers and cross-functional teams, you'll contribute to a strong post-sales experience, build trusted customer relationships, and support continued adoption, retention, and growth.
  • ● If you enjoy solving customer challenges, sharing your expertise, and helping customers succeed, we'd love to hear from you.
  • ● In this role you'll:
  • ● Set customers up for success by understanding their goals and helping them maximize value from Amadeus solutions.
  • ● Drive adoption and engagement through best practices, proactive guidance, and support throughout the customer journey.
  • ● Be a trusted product expert, guiding customers through troubleshooting challenges and collaborating with internal teams to identify root causes and solutions.
  • ● Monitor customer success by tracking key metrics, anticipating challenges, and driving business outcomes.
  • ● Build strong relationships through regular engagement and business reviews.
  • ● Support retention and growth by contributing to renewals and identifying opportunities for greater customer value.
  • ● About the ideal candidate:
  • ● Fluent in English
  • ● Communication - Clear, confident, and effective with customers and internal stakeholders.
  • ● Relationship Building - Builds trusted, positive, and lasting relationships.
  • ● Teamwork & Collaboration - Works effectively across teams to deliver the best customer outcomes.
  • ● Ownership & Accountability - Takes initiative and follows through from challenge to resolution.