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Associate Manager - Training Consultancy & DeliveryAmadeus IT · Bangkok
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Amadeus IT

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Associate Manager - Training Consultancy & Delivery

🗓️ Posted 2026-10-12 Bangkok Hybrid Education Training
💰 Salary Not shared 📊 Market 45,000 EUR–75,000 EUR/mo

About the Company

Job Title Associate Manager - Training Consultancy & Delivery Purpose of the Role Associate Manager - Training Consultancy & Delivery is responsible for leading a team of Training Consultants who design, deliver, and optimize customer learning solutions that drive product adoption, operational excellence, and measurable business outcomes. This role combines people leadership, customer consultancy, learning strategy, and service delivery management to ensure customers receive high-quality, value-driven training services. The successful candidate will develop a motivated and collaborative team, build trusted relationships with customers and stakeholders, and continuously evolve training services to meet changing business and customer needs. As a trusted partner to customers and internal stakeholders, the Manager plays a key role in capability development, customer success, service excellence, and the ongoing growth of the Training Services portfolio.

Responsibilities

  • ● Lead, coach, and develop a team of Training Consultants to deliver effective learning solutions and meaningful customer outcomes.
  • ● Cultivate a culture of teamwork, ownership, customer focus, and ongoing learning.
  • ● Manage team priorities, capacity, and resources to ensure efficient and high-quality service delivery.
  • ● Partner with customers to understand business goals, identify capability gaps, and recommend practical learning and adoption strategies.
  • ● Oversee the successful full lifecycle delivery of training programs across assigned customers, projects, and regions.
  • ● Build trusted relationships with customer stakeholders and provide consultative guidance on learning and capability development.
  • ● Track training effectiveness, adoption, and impact using relevant measures and ongoing feedback.
  • ● Identify opportunities to expand and improve training services, contributing to customer growth and value realization.
  • ● Collaborate with Customer Success, Consulting, Product, Sales, and Support teams to align learning initiatives with business priorities.
  • ● Drive ongoing enhancement of training services, methodologies, tools, and delivery practices.
  • ● Lead and contribute to improvement and innovation initiatives supporting the Training Services portfolio.
  • ● Promote knowledge sharing, best practices, and cross-functional collaboration throughout the organization.
  • ● Relevant Experience
  • ● Strong leadership, coaching, and team development skills with the ability to support and motivate engaged teams.
  • ● Excellent communication, relationship-building, and collaboration skills, including interactions with senior customers and business leaders.
  • ● Solid understanding of customer objectives and ability to translate them into effective learning and capability development solutions.
  • ● Analytical and problem-solving skills with the ability to assess learning effectiveness and impact using data-driven insights and feedback.
  • ● Effective planning and organizational skills, with the ability to manage multiple priorities in an evolving environment.
  • ● Excellent communication, change leadership, and continuous learning mindset, with the ability to work effectively across global and multicultural teams.
  • ● Relevant degree in a related field (such as Learning & Development, Education, Organizational Psychology, Business Administration, Communication, or Management) or equivalent relevant experience.