search Browse Jobs
Product Definition Analyst 3Amadeus IT · Bangalore
Amadeus IT logo

Amadeus IT

company page ↗

Product Definition Analyst 3

🗓️ Posted 2026-10-14 Bangalore Hybrid ICT
💰 Salary Not shared 📊 Market 8,000,000 EUR–12,000,000 EUR/mo

About the Company

Ghent Quebec City Dublin Guildford Barcelona Kuala Lumpur Warsaw Founded in 1996, Larian Studios has long been dedicated to creating world-class video games. The team is known for the critically acclaimed Divinity series - six games that straddle multiple genres and defy expectations. Its first crowdfunded success, Divinity: Original Sin, won over 150 awards and nominations, while its sequel Divinity: Original Sin 2 launched with a 93 Metacritic rating, as well as over 160 awards. Its latest game, Baldur's Gate 3, launched to critical acclaim, receiving over 200 Game of the Year Awards, including the five major trophies from the BAFTA Game Awards, Golden Joysticks, Game Developers Choice, DICE, and The Game Awards. Computer Games Specialties: RPG Development, Crowdfunding, Narrative Design, Game Design, Multi-genre Games

Responsibilities

  • ● Product Definition Analyst 3 Summary of the Role
  • ● As a Senior Functional Analyst / Product Support Specialist, you will provide functional expertise across airline and travel technology products, supporting customers and internal teams in resolving complex issues, improving product adoption, and enhancing service quality. You will collaborate with cross-functional stakeholders, contribute to product and process improvements, and help ensure reliable and efficient operations across the product lifecycle. In This Role You'll
  • ● Investigate and analyze complex production incidents, customer escalations, and operational issues, identifying root causes and recommending appropriate solutions.
  • ● Collaborate with customers, Product Management, Research & Development (R&D), and support teams to facilitate issue resolution and improve overall service delivery.
  • ● Build and maintain functional expertise for assigned products, provide guidance to team members, and contribute to knowledge sharing initiatives.
  • ● Identify recurring trends, risks, and improvement opportunities, supporting enhancements to products, processes, tooling, reporting, and customer operations.
  • ● Contribute to customer engagements, product adoption activities, documentation, training materials, workshops, and continuous improvement initiatives.
  • ● About the Ideal Candidate
  • ● Around 6-10 years of experience in Product Support, Functional Analysis, Business Analysis, Quality Engineering, Application Support, Airline Operations, or similar roles.
  • ● Strong analytical and communication skills, with the ability to explain technical and functional concepts clearly to varied audiences.
  • ● Familiarity with SQL, database investigations, log analysis, APIs, integration concepts, service management processes, monitoring tools, and reporting platforms such as SharePoint and Confluence.
  • ● What we can offer you
  • ● A critical mission and purpose - At Amadeus, you will power the future of travel with a critical mission and extraordinary purpose.
  • ● A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
  • ● Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.
  • ● A caring environment - Amadeus fosters a caring environment that supports both professional growth and personal well-being.
  • ● A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits.
  • ● A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best.
  • ● A diverse, equitable, and inclusive community - We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.
  • ● A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.