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Principal Engineer - ServiceNow (ITOM)Amadeus IT · Bangalore
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Amadeus IT

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Principal Engineer - ServiceNow (ITOM)

🗓️ Posted 2026-10-13 Bangalore Hybrid ICT
💰 Salary Not shared 📊 Market 450,000 EUR–750,000 EUR/mo

About the Company

Ghent Quebec City Dublin Guildford Barcelona Kuala Lumpur Warsaw Founded in 1996, Larian Studios has long been dedicated to creating world-class video games. The team is known for the critically acclaimed Divinity series - six games that straddle multiple genres and defy expectations. Its first crowdfunded success, Divinity: Original Sin, won over 150 awards and nominations, while its sequel Divinity: Original Sin 2 launched with a 93 Metacritic rating, as well as over 160 awards. Its latest game, Baldur's Gate 3, launched to critical acclaim, receiving over 200 Game of the Year Awards, including the five major trophies from the BAFTA Game Awards, Golden Joysticks, Game Developers Choice, DICE, and The Game Awards. Computer Games Specialties: RPG Development, Crowdfunding, Narrative Design, Game Design, Multi-genre Games

Responsibilities

  • ● Principal Engineer - ServiceNow (ITOM) About the Role As a ServiceNow IT Operations Management (ITOM) Principal Engineer, you will act as a key technical expert and collaborative leader helping shape the design, implementation, and continuous evolution of enterprise-scale ITOM capabilities on our ServiceNow platform.
  • ● You'll work closely with architects, platform teams, product managers, and partners across cloud and infrastructure teams to deliver scalable, secure, and sustainable solutions that support our digital transformation goals. In this Role, You'll
  • ● Collaborate with IT and business stakeholders to define and evolve ServiceNow ITOM strategies.
  • ● Design scalable ITOM solutions across on-premise, hybrid, and multi-cloud environments (AWS, Azure, and Google Cloud Platform).
  • ● Lead and guide teams in platform engineering, configuration, and optimization across Discovery, Service Mapping, CMDB (Configuration Management Database), and Event Management.
  • ● Develop and promote standardized frameworks, automation assets, and reusable solutions.
  • ● Support platform governance, architecture reviews, and continuous technical improvements.
  • ● Integrate observability, monitoring, and automation tools to enhance operational reliability.
  • ● Partner with DevOps and agile teams to improve continuous integration and delivery (CI/CD) practices.
  • ● Enable data accuracy and governance through Common Service Data Model (CSDM) adoption.
  • ● Contribute to innovation through proofs of concept and technology evaluation.
  • ● Your Profile
  • ● Extensive experience (typically 10+ years) in IT operations, design, or engineering, including deep ServiceNow platform expertise.
  • ● Proven experience leading or contributing to enterprise ITOM implementations.
  • ● Strong understanding of Discovery, Service Mapping, CMDB, and Observability practices.
  • ● Familiarity with integrating multiple platforms using REST APIs, Flow Designer, or equivalent methods.
  • ● Proficiency with cloud technologies such as Amazon Web Services (AWS), Microsoft Azure, and Google Cloud.
  • ● Knowledge of JavaScript, Python, or PowerShell scripting for automation is desirable.
  • ● ServiceNow certifications such as System Administrator (CSA), Application Developer (CAD), or Discovery Implementation Specialist are advantageous.
  • ● Collaborative communication style, problem-solving mindset, and openness to mentoring and continuous learning.