Head of Network Aftersales

About the Company

Responsibilities

• ● Renault UK limited Job Description
• ● Are you looking to join Renault Group UK as our Head of Network Aftersales You will lead the aftersales field force operation across the network, trade, Motrio, corporate sales and approved body shops to deliver against turnover, network profitability, customer experience and customer loyalty targets.
• ● Department: Aftersales
• ● Team: Network Aftersales
• ● Contract: Full-time, Permanent
• ● What will you be doing
• ● A core responsibility of the role is to develop network capacity through effective parc management, technician growth, and ramp optimisation, ensuring the achievement of customer experience, quality, and lead time objectives.
• ● The successful candidate will define and deploy network performance targets, while delivering the network Trade and Hub strategy to support sustainable business growth.
• ● In addition, you will develop the team capability and operation to ensure value-adding engagement across all aftersales operations.
• ● Success will be measured through improvements in parts turnover, customer experience, parc penetration, first-time acceptance (FTA), service contract performance, and overall network profitability.
• ● Who are you
• ● The successful candidate will have strong commercial acumen as well as effective stakeholder management skills. Solid presentation, communication, organisation, influencing, people management and strategic thinking skills are essential.
• ● What do we offer
• ● Employee Car Ownership Plan (ECOP). Running costs including road fund licence and insurance are included.
• ● Loan Plan . For a monthly salary deduction, you and your close family members can loan up to two Renault vehicles. Running costs including road fund licence and insurance are included
• ● Private Healthcare
• ● 25 Days Annual Leave + bank holidays. This increases with your length of service
• ● The benefits package also includes: