Senior Officer Subject Matter Expert

About the Company

Responsibilities

• ● RNTBCI PL Job Description
• ● To act as the functional expert for Accounts Receivable operations, ensuring process excellence, compliance, operational efficiency, and continuous improvement across AR activities. The SME serves as the first level of escalation, supports governance activities, drives process improvements, and provides guidance and training to team members. Key Responsibilities
• ● Process Expertise & Operations
• ● Act as the Subject Matter Expert for end-to-end AR processes.
• ● Support daily operations across:
• ● Cash Application
• ● Customer Master Maintenance
• ● Dispute Management
• ● Customer Reconciliations
• ● Month-End Closing Activities
• ● Handle complex transactions and process exceptions.
• ● Ensure process activities are completed within agreed SLAs. 2. Governance & Compliance
• ● Ensure adherence to SOPs, process controls, and company policies.
• ● Support internal and external audit requirements.
• ● Monitor process risks and initiate corrective actions.
• ● Identify control gaps and recommend process improvements. 3. Stakeholder Management
• ● Act as the primary contact for operational escalations.
• ● Coordinate with Business, Sales, Customer Service, Treasury, and Finance teams.
• ● Conduct regular reviews with stakeholders to address outstanding issues.
• ● Ensure timely resolution of customer disputes and aged receivables. 4. Reporting & Performance Management