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Member Service Support Representative (Full-Time, 14 Month Term) OakbankAccess Credit Union · 3 Locations
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Access Credit Union

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Member Service Support Representative (Full-Time, 14 Month Term) Oakbank

🗓️ Posted 2026-09-25 3 Locations Hybrid Customer Service Call Centre
💰 Salary 3,146 CAD–3,855 CAD/mo (37,752 CAD–46,258 CAD/yr) 📊 Market 3,000 CAD–4,500 CAD/mo

About the Company

Grow your career with one of Manitoba's Top Employers since 2014. At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100% company paid health benefits, employer-matched pension plan, continuing education, and career advancement opportunities within our credit union. At Access Credit Union, our values are straightforward: Do good Be better Own it Move forward The Member Service Support Representative provides a superior member experience by greeting members, responding to inquiries and promoting the products and services of the credit union while providing administrative support to the various departments and/or branch. Member Services Greet members and potential members, responding to inquiries on basic credit union products and services. Responsible for member problems and resolutions wherever possible, referring more complex issues to the appropriate person or department. Refer members, in person or via telephone, to appropriate staff members and departments as necessary. Solicit new members and foster business development through service excellence, product knowledge and teamwork. Administrative Support Provide clerical support and assistance to the department or branch staff. Pr

Requirements

  • ● Grade 12 diploma or equivalent
  • ● Business Administration or other post-secondary education would be considered an asset
  • ● Previous customer service experience
  • ● Demonstrated desire to serve others in a friendly and professional manner
  • ● Ability to identify and willingness to act upon sales and service opportunities
  • ● Basic understanding of account opening and credit granting functions
  • ● Strong interpersonal and communication skills, both verbal and written
  • ● Attention to detail with high degree of accuracy
  • ● Ability to work in fast-paced environment and perform well under pressure
  • ● Ability to prioritize using sound judgment to make timely and effective decisions
  • ● Knowledge of Access Credit Union's products and services
  • ● Ability to follow standardized policies and procedures
  • ● Knowledge of risk management within the financial industry
  • ● Proficient computer skills
  • ● Note: This position provides lending services support to the Beausejour, Oakbank and Whitemouth branches.
  • ● Employee Sub-Type Fixed Term (Fixed Term)
  • ● Target End Date
  • ● Starting Salary 39,000
  • ● Salary Band 37,752.00 - 46,258.00
  • ● In most situations, candidates will be offered the starting salary for the position. In exceptional circumstances, and at the organization's discretion, an offer may be made above the stated minimum based on factors such as the candidate's qualifications, internal equity and external compensation factors. When underfilling a position, the salary offered may be in a lower salary band.