Customer Development Manager - Legal Technology / AI - East Coast

Responsibilities

• ● This client are a global, fast-growing Legal Technology /AI SaaS company with a customer centric, progressive approach. We're looking for a Customer Development Manager to join the ANZ Sales team - this role can be based Sydney or Melbourne fully remotely or if Brisbane based, hybrid from great offices. You will manage a portfolio of existing law clients' through cross-sell, upsell and solution expansion.
• ● Working closely with Customer Success, Product, Marketing and Partnerships, you'll become a trusted advisor to your customers, helping them by understanding their business, identifying future needs and recommending solutions that help them grow. About the Role
• ● You'll be responsible for developing strong relationships with existing customers across Australia and New Zealand while identifying opportunities to expand their use of the platform.
• ● You'll work collaboratively across the business to ensure customers achieve maximum value from our solutions while contributing to revenue growth, customer retention and long-term business success.
• ● Manage a portfolio of existing law firm customers across Australia and New Zealand.
• ● Identify cross-sell, upsell and solution expansion opportunities that deliver value to customers.
• ● Develop strategic account plans that support customer growth and retention.
• ● Build trusted relationships with key decision-makers and become their strategic advisor.
• ● Conduct customer business reviews and lead commercial conversations around future opportunities.
• ● Partner with Customer Success, Marketing, Product and Partnerships to deliver a seamless customer experience.
• ● Maintain an accurate sales pipeline, forecasts and customer activity within Salesforce.
• ● Capture customer feedback and provide valuable insights to Product and Marketing teams.
• ● Build relationships with strategic partners to support mutual customer growth.
• ● Achieve quarterly revenue targets while maintaining high levels of customer satisfaction. About You
• ● Three + years in customer success or account management role within legal technology, familiar with practice management and accounting solutions.
• ● You build trusted relationships that create long-term partnerships and commercial success.
• ● You identify opportunities to expand customer value and confidently navigate commercial conversations.
• ● You take time to understand your customers' businesses and tailor solutions that genuinely meet their needs.
• ● You enjoy working across Sales, Customer Success, Marketing, Product and Partnerships to deliver the best customer outcomes.
• ● You communicate confidently with executives, simplify complex ideas and build credibility through honesty and follow-through.