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IT Service & Application Analyst | Sydney HQHoney Birdette · Sydney, AU
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Honey Birdette

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IT Service & Application Analyst | Sydney HQ

🗓️ Posted 2026-08-25 Sydney, AU Hybrid ICT
💰 Salary Not shared 📊 Market A$6,250–A$8,750/mo

About the Company

Honey Birdette was created by women for women to offer an experience unlike any other lingerie retailer. The company is a luxury lifestyle brand offering high end lingerie and premium bedroom accessories. Bold, innovative, and a little naughtier than expected, Honey Birdette has quickly become one of the most talked about lingerie brands. It inspires, creates curiosity, and empowers women through their beauty and confidence.

Responsibilities

  • ● Provide first and second line support across business applications, including ERP, e-commerce, finance, middleware, and logistics platforms.
  • ● Troubleshoot, triage, and resolve application bugs, incidents, and system issues.
  • ● Monitor integration health and investigate REST and SOAP API failures, message queue errors, and pipeline issues.
  • ● Investigate and resolve end-to-end order flow issues, from order capture through to warehouse dispatch.
  • ● Support omnichannel processes, including inventory integrations, inter branch stock transfers, and international consolidation flows.
  • ● Investigate data discrepancies across systems, including pricing, stock, orders, and currency.
  • ● Manage user access and support end user onboarding and offboarding.
  • ● Set up and configure laptops, systems, and software for new and existing team members.
  • ● Onboard users to business systems and provide training where required.
  • ● Liaise with external vendors to troubleshoot issues and coordinate resolutions.
  • ● Maintain clear system, application, and process documentation.
  • ● Identify opportunities to improve existing systems, support processes, and automation.
  • ● Contribute to ongoing application enhancements and technology improvements.
  • ● Use AI tools to support ticket triage, problem solving, and day to day productivity.

Requirements

  • ● 5+ years of experience in application support, ideally within a retail or e-commerce environment.
  • ● Experience reading and debugging code in an object oriented language, preferably .NET or Java.
  • ● Hands on experience supporting ERP, e-commerce, finance, or other business critical platforms.
  • ● Experience troubleshooting middleware or iPaaS integration flows using platforms such as Boomi, MuleSoft, or similar.
  • ● Strong understanding of REST and SOAP APIs, including reading payloads, identifying failures, and working with vendors.
  • ● Understanding of omnichannel retail operations, including order management, fulfilment, inventory, and inter branch transfers.
  • ● Familiarity with retail ERP concepts, including purchase orders, goods receipts, stock, pricing, and multi currency.
  • ● Experience supporting the e commerce order lifecycle and 3PL integrations.
  • ● Working exposure to Microsoft Power Platform, including Power BI and Power Automate.