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Head of Enterprise Success

🗓️ Posted 2026-08-05 Fortitude Valley, AU Hybrid ICT

Company shared salary

NA

Market rate

A$12,500–A$18,750/mo (A$150,000–A$225,000/yr)

Based on similar roles (title + domain + location).

About the Company

We're Askable - the world's most loved user research platform. Loved by whom you ask Woolies, Qantas, Canva, BUPA, CommBank, NAB, Telstra, BBC, Mastercard and hundreds more. We help teams run better research faster, from participant recruitment to insights (so they can build products people actually want). Askable began in 2017 as an idea scribbled on a sticky note, born out of frustration with the clunky, outdated research processes we'd experienced firsthand. So, we set out to build a new way-one that makes quality research accessible to everyone, from Fortune 500s to startups hungry for insights. Now with offices in Brisbane, London, and Chicago, we're growing the team to bring Askable's research power to researchers everywhere, so they can make smarter, user-driven decisions. Our culture drives everything we do. We live it, breathe it, and work every day to make Askable a place where people can thrive. We believe work should be fulfilling, exciting, and meaningful. Here, you're not just part of a team. You're part of a community that cares about what they're building and how they're building it.

Responsibilities

  • ● Coach a team of Enterprise Customer Success Managers to plan, scope and activate high-impact research for their accounts
  • ● Set clear expectations, run a rhythm of one-on-ones and account reviews, and hold the standard on quality
  • ● Give feedback that lands and take it just as well
  • ● Hire, onboard and develop as the team grows
  • ● Own the team's retention and growth targets, and carry a personal book alongside them
  • ● Forecast accurately, spot risk early and act on it before it becomes a renewal conversation
  • ● Build the account strategies that turn steady customers into growth accounts
  • ● Work the pipeline of expansion opportunities across the portfolio, not just the ones in front of you
  • ● Design the playbooks, cadences and health signals that make enterprise success repeatable rather than heroic
  • ● Partner with BD on handover, with Product on what customers actually need, and with Delivery and Fulfilment so projects land with impact