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Customer Service
Customer Service Call Centre
Company shared salary
NA
Market rate
2,200 EUR–3,200 EUR/mo (26,400 EUR–38,400 EUR/yr)
Based on similar roles (title + domain + location).
About the Company
Avantor Fluid Handling is Europe's leading distributor of laboratory products. It is part of Avantor, a global company with 14,000+ associates committed to advancing life-changing science through discovery and determination.
About the Role
Are you a service-minded and solution-oriented person who enjoys customer interaction Then this meaningful role might be just right for you As a Customer Service Representative, you'll develop within a dynamic industry while strengthening customer relationships and enhancing the service experience. In this role, you will be the key link between Avantor and its Biopharma customers, building and maintaining strong partnerships. You'll work in a skilled, collaborative team and engage closely with colleagues across purchasing, logistics to ensure smooth support for our customers.
Responsibilities
- ● Owns the customer request and experience from initiation to conclusion.
- ● Manage inbound customer communication regarding service status, orders, and issues.
- ● Coordinate and expedite customer orders, ensuring timely resolution of challenges and accurate documentation.
- ● Oversee the order processing, from initial entry through to final shipping, guaranteeing smooth and efficient processing.
- ● Maintain comprehensive records and documentation to uphold operational efficiency, compliance standards, and organizational integrity.
Requirements
- ● MBO or Bachelor's degree in Administration or a similar field.
- ● Several years of applicable experience in a customer service role.
- ● Good organization and time management skills.
- ● Strong communication skills in English, and good level of Dutch is required.
- ● Proficiency in MS Office Suite including MS Excel.
- ● Knowledge of Exact, Epicor or similar ERP system is a plus.
- ● Good business understanding and ability to grasp company processes and routines.
- ● Thrives in a fast-paced environment and enjoys multitasking and problem solving.
- ● Motivated to learn, curious, and engaged.
- ● Solid collaboration skills and a positive attitude.
Benefits
- ● Join a global team of 14,000+ associates whose passion advances life-changing science.
- ● Engage in meaningful work that changes people's lives for the better.
- ● Unlimited opportunities to contribute your talents, learn new skills, and grow your career.
- ● Commitment to a diverse, equitable and inclusive culture with learning experiences to support career growth.
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