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Digital Channels | ATM & Mobile BankingVAM Systems · Dubai, ae
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VAM Systems

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Digital Channels | ATM & Mobile Banking

🗓️ Posted 2026-10-07 Dubai, ae Full-time Hybrid Banking Financial Services
💰 Salary Not shared 📊 Market AED 15,000–AED 25,000/mo

About the Company

VAM Systems is a Business Consulting, Technology Solutions and Professional Services organization working with major organizations in USA, UAE, Bahrain, India, Singapore and Australia. Delivers leading edge information and communication technology based business solutions to enable our clients to continuously stay ahead and achieve sustainable profit and consistent growth by leveraging new channels of customer engagement and service delivery as well as better and efficient employment of resources and processes with measurable parameters for performance. While our local presence assists us in better understanding of the local needs, our global presence assist us to offer solutions strengthened by experience in leading markets globally. IT Services and IT Consulting Specialties: Cloud Computing, Amazon Web Services (AWS), Mobile Development, iOS Application Development, Android Application Development, Security Solutions- Premises Security & Information Asset Security, Big Data (Hadoop) Solutions, Digital Marketing Solutions

Responsibilities

  • ● Understanding of banking operations, customer service processes, and support.
  • ● Coordination, and problem-solving skills.
  • ● Customer-focused mindset with good communication skills.
  • ● Ability to work with cross-functional teams and external vendors.
  • ● Proficiency in MS Office Key Responsibilities:
  • ● Provide day-to-day (BAU) operational support for ATM, CCDM, Internet Banking, and Mobile Banking platforms. o Monitor digital channel availability, incidents, and performance to ensure service continuity. o Handle customer complaints and service requests related to digital channels and coordinate timely resolution. o Support ATM and CCDM activities including monitoring, preventive maintenance, installations, relocations, and vendor follow-ups. o Assist with cash-related monitoring, reconciliation support, and regulatory / Central Bank reporting requirements. o Participate in UAT, SIT, regression testing, and post-implementation validation for digital channel enhancements and projects. o Prepare test cases, execute testing, log defects, and follow up with vendors and internal teams for fixes. o Support Core Banking and Digital Channel upgrade initiatives as outlined in the approved business case Joining time frame: 2 weeks (maximum 1 month)