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IT End User Support VAM Systems · Dubai, ae
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VAM Systems

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IT End User Support

🗓️ Posted 2026-07-28 Dubai, ae Full-time Hybrid ICT
💰 Salary Not shared 📊 Market AED 6,000–AED 12,000/mo

About the Company

VAM Systems is a Business Consulting, Technology Solutions and Professional Services organization working with major organizations in USA, UAE, Bahrain, India, Singapore and Australia. Delivers leading edge information and communication technology based business solutions to enable our clients to continuously stay ahead and achieve sustainable profit and consistent growth by leveraging new channels of customer engagement and service delivery as well as better and efficient employment of resources and processes with measurable parameters for performance. While our local presence assists us in better understanding of the local needs, our global presence assist us to offer solutions strengthened by experience in leading markets globally. IT Services and IT Consulting Specialties: Cloud Computing, Amazon Web Services (AWS), Mobile Development, iOS Application Development, Android Application Development, Security Solutions- Premises Security & Information Asset Security, Big Data (Hadoop) Solutions, Digital Marketing Solutions

Responsibilities

  • ● Provide onsite/remote support for desktops, laptops, printers, mobiles, peripherals, meeting rooms/AV and Teams Rooms
  • ● Resolve hardware, software, OS, application and connectivity issues within SLA
  • ● Act as first point of contact via phone, email, walk-ins and ticketing
  • ● Log, troubleshoot and escalate incidents as needed
  • ● Support banking operations and applications across branches, head office, contact center, corporate functions, VIP users and senior management, in line with security and audit requirements
  • ● Manage users/permissions in Active Directory and Microsoft 365
  • ● Support Outlook, Teams, OneDrive, SharePoint
  • ● Handle password resets, mailbox support, onboarding/offboarding and workstation setup
  • ● Perform basic LAN/WAN/Wi-Fi/VPN troubleshooting, switch port activation and structured cabling support
  • ● Escalate complex infrastructure issues
  • ● Maintain IT asset/license inventory, conduct audits, and coordinate replacement, disposal and warranty claims
  • ● Log/track tickets via the ITSM tool, maintain knowledge base articles, identify recurring issues, and support IT projects, office moves and deployments
  • ● Be available for weekend/after-hours, rotational shift and on-call support as required by operational and project needs

Requirements

  • ● Windows OS administration, configuration, imaging and troubleshooting skills
  • ● Familiarity with banking applications and customer service
  • ● Microsoft 365 administration skills
  • ● Active Directory and server administration skills
  • ● Basic networking skills, including TCP/IP, DNS, DHCP, switches, and Wi-Fi
  • ● Printer/peripheral support skills
  • ● Endpoint management skills, including Intune, Kaspersky, Defender or equivalent
  • ● Willingness to work rotational shifts, on-call and emergency response
  • ● Excellent customer service and communication skills
  • ● Strong troubleshooting and analytical ability
  • ● Ability to work independently and under pressure
  • ● Team collaboration and accountability skills
  • ● Attention to detail and time management skills