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TOMRA

Mechanical Service Technician

🗓️ Posted 2026-08-24 Brisbane, QLD, au Full-time Hybrid Manufacturing Transport Logistics

Company shared salary

NA

Market rate

A$5,417–A$7,500/mo (A$65,004–A$90,000/yr)

Based on similar roles (title + domain + location).

About the Company

TOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximize food safety and minimize food loss by making sure Every Resource Counts , has been our strength for over 50 years. At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.

Responsibilities

  • ● Ensure mechanical systems are performing to customer expectations.
  • ● React to mechanical machine issues in the field within an appropriate timeframe and ensure prompt resolution; where an easy fix is not possible, ensure customer is well informed of the plan and potential costs.
  • ● Perform field service work at customer sites which includes mechanical installation, commissioning, testing, integration, optimization, maintenance and repair, ensuring full functionality according to machine specifications.
  • ● Install, inspect, and service mechanical components such as sprockets, chains, belts, shafts, bearings, gearboxes, motors, rollers, frames, and guarding.
  • ● Analyze, evaluate and diagnose mechanical equipment; troubleshoot machine problems through to resolution.
  • ● Perform preventative maintenance including pre-season and post-season servicing of machines, and work to enhance ongoing performance of the machines.
  • ● Maintain close relationship with sales leadership by providing customer updates and advising on any potential sales opportunities or customer concerns for follow-up actions.
  • ● Maintain close relationship with customer care centre (CCC) team and provide regular updates.
  • ● Address or escalate customer complaints; ensure these are investigated or resolved, where possible, in a timely, clear and professional manner.
  • ● Promote a 'Safety first' culture throughout the company, our customers, and our industry.

Requirements

  • ● An industrial trade qualification in mechanical, mechatronics, electrical, electronic, automation, or industrial manufacturing is preferred, or equivalent degree/diploma.
  • ● 3+ years of experience as a field service engineer or equivalent education.
  • ● Relevant experience in troubleshooting either mechanical equipment.
  • ● Experience in PC building, repairing and diagnostic testing.
  • ● Working knowledge of PC and MS office suite, required.
  • ● Proven ability to read, analyse and interpret technical procedures and/or governmental regulations.
  • ● Ability to solve practical problems.
  • ● Experience with packaging and/or printing machinery, a plus.