search Browse Jobs
Customer Care RepresentativeSutherland · Halifax, NS, ca
Sutherland logo

Sutherland

company page ↗

Customer Care Representative

🗓️ Posted 2026-10-15 Halifax, NS, ca Full-time Hybrid General
💰 Salary Not shared 📊 Market 2,600 CAD–3,200 CAD/mo

About the Company

We are a leading global business and digital transformation partner. We work with iconic brands worldwide. We are an AI-led digital transformation company delivering measurable business outcomes. We design, run, and automate the operations we transform - so our AI reaches production and keeps improving. IT Services and IT Consulting Specialties: IT Services, Technology, Healthcare, Banking and Financial Services, Insurance, Travel & Entertainment, Telecom, software as a service, Google Cloud, Process Consulting, Design Thinking, Experience Labs, Digital Transformation, Customer Experience, Conversational AI, Data & Analytics, Retail and CPG

Responsibilities

  • ● Sutherland is seeking Customer Service Reps to deliver exceptional service and solutions to customers of our customers through inbound calls and chat. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you. Apply and complete testing
  • ● Hourly Wage Medical, dental and vision benefits Paid training & PTO Advancement opportunities - 80% of our frontline leaders have been promoted from within Monthly rewards & recognition programs Employee Discounts Health and Wellness programs including a personal trainer dedicated to Sutherland
  • ● Ability to handle customer calls of varying types (i.e. service requests, billing questions, energy conservation advice, etc.) effectively and efficiently Strong communication and active listening skills, as well as the ability to leverage probing questions to resolve issues Strong attention to detail and the ability to effectively multitask High school diploma or GED; an Associate's degree is a plus. Know your way around a PC with strong keyboard skills and basic MS Office knowledge. Requirements to work from home: Excellent Internet connectivity: Internet access speeds of 2 Mbps upload and 10 Mbps download - the faster the better Hardwired internet connection; wireless and/or satellite Internet Service Providers are not compatible with our systems. A quiet and distraction-free, secure place to work.
  • ● This job is open only those living in Canada, and you must reside and be authorized to work in the Canada in order to be considered for employment.