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Customer Service Consultant (Korean Speaker) - For Hotel IndustrySutherland · Bangsar South, Federal Territory of Kuala Lumpur, Malaysia, //14, my
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Sutherland

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Customer Service Consultant (Korean Speaker) - For Hotel Industry

🗓️ Posted 2026-10-05 Bangsar South, Federal Territory of Kuala Lumpur, Malaysia, //14, my Full-time Hybrid Customer Service Call Centre
💰 Salary Not shared 📊 Market RM3,500–RM6,000/mo

About the Company

We are a leading global business and digital transformation partner. We work with iconic brands worldwide. We are an AI-led digital transformation company delivering measurable business outcomes. We design, run, and automate the operations we transform - so our AI reaches production and keeps improving. IT Services and IT Consulting Specialties: IT Services, Technology, Healthcare, Banking and Financial Services, Insurance, Travel & Entertainment, Telecom, software as a service, Google Cloud, Process Consulting, Design Thinking, Experience Labs, Digital Transformation, Customer Experience, Conversational AI, Data & Analytics, Retail and CPG

Responsibilities

  • ● Fluent in Korean (written and verbal) with strong English communication skills Proven experience in customer service, preferably within the hotel, hospitality, or tourism industry Excellent interpersonal and active listening skills with a genuine commitment to customer satisfaction Strong problem-solving abilities and patience when handling challenging situations Proficiency with hotel management systems, CRM software, and standard office applications Ability to multitask and manage multiple guest requests simultaneously in a fast-paced environment Cultural awareness and sensitivity toward diverse guest backgrounds and preferences Professional demeanor with a friendly and empathetic approach to guest interactions Ability to work flexible hours, including evenings, weekends, and holidays as required by hotel operations Strong organizational skills and attention to detail in documentation and record-keeping Willingness to learn and adapt to evolving hotel procedures and service standards
  • ● All your information will be kept confidential according to EEO guidelines. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.