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Technical Support Engineer / IASMSutherland · Hyderabad, TS, in
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Sutherland

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Technical Support Engineer / IASM

🗓️ Posted 2026-09-30 Hyderabad, TS, in Full-time Hybrid ICT
💰 Salary Not shared 📊 Market ₹30,000–₹55,000/mo

About the Company

We are a leading global business and digital transformation partner. We work with iconic brands worldwide. We are an AI-led digital transformation company delivering measurable business outcomes. We design, run, and automate the operations we transform - so our AI reaches production and keeps improving. IT Services and IT Consulting Specialties: IT Services, Technology, Healthcare, Banking and Financial Services, Insurance, Travel & Entertainment, Telecom, software as a service, Google Cloud, Process Consulting, Design Thinking, Experience Labs, Digital Transformation, Customer Experience, Conversational AI, Data & Analytics, Retail and CPG

Responsibilities

  • ● At Sutherland we are a group of energetic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you At Sutherland we are a group of energetic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you
  • ● Job Summary: The Technical Support Engineer / IASM will provide technical assistance to customers through calls, emails, and tickets. The role requires strong SQL, Windows, and server troubleshooting skills along with excellent communication abilities. Key Responsibilities:
  • ● Provide technical support via calls, email, and ticketing systems
  • ● Communicate effectively with customers and resolve issues
  • ● Analyze and troubleshoot application, database, and infrastructure issues
  • ● Execute SQL queries and scripts for data analysis
  • ● Use SQL Profiler to diagnose performance issues
  • ● Handle database scripts and index-related troubleshooting
  • ● Troubleshoot Windows OS issues including third-party driver problems
  • ● Analyze logs using Event Viewer
  • ● Manage Windows services using services.msc
  • ● Understand server concepts and types of servers
  • ● Create and manage Active Directory accounts
  • ● Perform password resets and account unlocks
  • ● Document issues and resolutions
  • ● Required Skills & Qualifications:
  • ● + year of experience in Technical Support / Application Support
  • ● Strong SQL knowledge including queries and SQL Profiler
  • ● Good understanding of databases, scripts, and indexes
  • ● Hands-on Windows OS troubleshooting experience